Nancy Martinez
Laredo,TX
Summary
Dispatcher with proven track record in maintaining efficient delivery and customer service operations. Skilled in scheduling deliveries, communicating details to customers, and confirming arrival windows. Expertise in field practices and compliance requirements ensures smooth operations.
Overview
14
14
years of professional experience
Work History
Dispatcher
Yucarza, LLC
Laredo, Texas
09.2012 - 06.2026
- Schedule and coordinate daily routes for drivers
- Communicate with drivers regarding any changes or delays in routes
- Maintained accurate records of dispatch activities and provided timely reports to customers.
- Customer service - Maintain excellent communication with clients
- Logistics - give loads to carriers and transportation companies
- Supervise that all the warehouse transloads go as directed, checking for discrepancies, letting the customer know if any, sending pictures or videos, and making corrections as needed.
- Office assistant - help with Quick Books for invoicing, payroll, checks.
- Update and maintain database with relevant information
- Provide excellent customer service at all times
- Coordinated daily schedules for drivers and delivery routes across multiple regions.
- Monitored vehicle locations in real-time to ensure timely deliveries.
- Responded promptly to emergency situations by reallocating resources effectively.
- Updated and maintained accurate records of shipments and delivery statuses.
- Provided excellent customer service by addressing client inquiries and concerns swiftly.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
GED -
LAREDO COMMUNITY COLLEGE
Laredo, TX12-2006
Bilingual Secretary -
I.T.E.S.M Escuela De Extension
Monterrey, N.L., Mexico01-1991
Skills
- Stocking
- Inventory
- Copy machine
- Excel
- Writing
- Scanner
- Typing
- Verbal and written communication
- Traffic monitoring
- Database updates
- Work order generation
- Multitasking and organization
- Customer Service Skills
- Intuit
- Quickbooks
- Word
- Shipping and Receiving
- Problem solving
- Attention to detail
- Effective communication
- Dispatch operations
- Data entry
- Tracking time and monitoring
- Gathering Data
- Filing
- Reporting load discrepancies and taking corrective actions
Profile Url
https://www.jobcase.com/profiles/ElTgAWXZbbCUjcuQaQTOIdfp
Traits
- Communicator, I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
- Friendly, I am cheerful, kind, polite, and interested in what others have to say.
- Accountable, I take responsibility for my actions and follow through on my promises.
- Dedicated, I am committed to the company's success and loyal to the people and things I believe in.
Timeline
Dispatcher
Yucarza, LLC
09.2012 - 06.2026
GED -
LAREDO COMMUNITY COLLEGE
Bilingual Secretary -
I.T.E.S.M Escuela De Extension