Michele L. Brewer
Tulsa,OK
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
With over 10 years of experience in customer service, team leadership, sales, cash management, data entry, Microsoft Office, goal setting, and production management. Skill set encompasses various aspects of business operations. Gained experience in scheduling and payroll management. Proficient in using MSO and CMR software and technologies. Extensive background enables effective contributions to the success of any organization.
Overview
12
12
years of professional experience
Work History
General Manager
Maaco of Tulsa
09.2024 - Current
- Create daily production schedule
- Collision, insurance and retail estimating with CCC One
- Payroll
- Staff meetings
- New hire training
- Employee evaluations
- Create daily, weekly, and monthly sales goals
- Cash management
- Marketing
- Manage front of house and production crew of 15+
- Problem resolution
- Parts and supply ordering
- Communication with all levels of management and employees
Regional Manager
Maaco Midwest
04.2024 - 09.2024
- Retail sales
- Collision/insurance estimating using CCC One
- Conversion and retention
- Lead sales and production crew for multiple locations
- Payroll
- Marketing
- Daily cash counts and cash management
- Goal setting and tracking
- Build and maintain long lasting relationships with retail and fleet customers and vendors
- Locations upkeep (utilities and maintenance)
- Account maintenance
- Analytics
Business Development Center/Accounts Manager
MAACO Midwest
10.2023 - 04.2024
- Sales consultation
- Customer service
- Data entry
- Marketing
- Daily cash counts and cash management
- Goal setting and tracking
- Appointment setting
- Locations upkeep (utilities and maintenance)
- Lead generation and management
Area Sales Manager (Shoe Department)
Dillard's Inc.
06.2021 - 10.2023
- Customer service
- Data entry
- Track and maintain sales goals
- Gross margins
- Inventory
- And visual standards
- Train and lead my 10 + person team on excellent customer service
- 5-Star Selling
- Price changes
- Merchandising
- Processing credit applications
- Credit penetration
- And cash management
Home Store Business Selling Manager
Dillard's Inc.
09.2020 - 06.2021
Brand Specialist/ Sales Specialist
Dillard's Inc.
07.2020 - 09.2020
Visual Sales Manager
Dillard's Inc.
04.2019 - 07.2020
- Drive the customer experience from a merchandise presentation perspective by providing ongoing training to new and existing associates on visual merchandising policies, standards, and directives
- Develop and arrange floor plans based on sales data, season, inventory, and corporate direction
- Ensured all signage is accurate and up to date throughout the store; elevating overall store presentation with floor and window displays
Brand Specialist/Sales Specialist
Dillard's Inc.
07.2017 - 04.2019
- Open/Close store
- Greet customers
- Inbound/outbound calls
- Prepare and close daily tills
- Open new lines of credit as well as take and report payments
- Brand marketing and management
- Maintain SPH standards
- Network and grow business
- Establish and maintain close relationships with clients
- Set appointments
- Visual management
- Set directives
- Merchandising
Supervisor / Floor Manager
Burkes Outlet
06.2013 - 09.2015
- Open/Close store
- Maintain sales and credit goals
- Prepare and deliver daily deposits
- Prepare daily tills
- Supervise sales associates
- Create associate schedules
- Open and manage credit accounts
- Set directives
- Network to grow business and sales
- Light data entry
- Clerical
- Planogram setting
- Merchandising
Education
BSENV - Environmental Science
University of Phoenix
Axia College02.2015
AAEE - Elementary Education
University of Phoenix
Axia College04.2012
Skills
- Cash handling and Reporting
- Problem resolution
- Operations management
- Time management
- Scheduling and Payroll
- Team leadership
- Customer relations
- Training and development
- Inventory control
Timeline
General Manager
Maaco of Tulsa
09.2024 - Current
Regional Manager
Maaco Midwest
04.2024 - 09.2024
Business Development Center/Accounts Manager
MAACO Midwest
10.2023 - 04.2024
Area Sales Manager (Shoe Department)
Dillard's Inc.
06.2021 - 10.2023
Home Store Business Selling Manager
Dillard's Inc.
09.2020 - 06.2021
Brand Specialist/ Sales Specialist
Dillard's Inc.
07.2020 - 09.2020
Visual Sales Manager
Dillard's Inc.
04.2019 - 07.2020
Brand Specialist/Sales Specialist
Dillard's Inc.
07.2017 - 04.2019
Supervisor / Floor Manager
Burkes Outlet
06.2013 - 09.2015
BSENV - Environmental Science
University of Phoenix
AAEE - Elementary Education
University of Phoenix
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