MICHELE LORRAINE SARKA
Hudson,FL
Summary
Detail-oriented healthcare professional with extensive experience in patient registration, pharmacy operations, and customer service. Proven ability to manage patient information, ensure compliance with healthcare regulations, and provide exceptional service in fast-paced environments. Committed to enhancing patient experiences and optimizing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Telecommunications Operator I
Pasco County Board of County Commissioners
New Port Richey, FL
04.2025 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Front Desk Professional
Access Healthcare Physicians
Hudson, FL
07.2024 - 04.2025
- Served as a Front Desk Professional, responsible for managing patient interactions and administrative tasks to ensure a smooth operation of the healthcare facility.
- Greet and assist patients upon arrival, ensuring a welcoming environment.
- Manage appointment scheduling and patient inquiries efficiently.
- Coordinate with medical staff to facilitate patient flow and communication.
Registrar
HCA Florida Trinity Hospital
Hudson, FL
03.2023 - 06.2024
- Served as a Registrar, initially in the Emergency Room and later in Central Registration, responsible for patient demographic verification and insurance processing.
- Verified and updated patient demographic information using MEDITECH.
- Calculated patient benefits and obtained authorizations for procedures.
- Managed pre-registration and addressed patient inquiries regarding payments.
Certified Pharmacy Technician
Walgreens Pharmacy
Hudson, FL
09.2021 - 02.2023
- Worked as a Certified Pharmacy Technician, providing medication management and customer service in a retail pharmacy setting.
- Administered immunizations and provided patient education on medications.
- Verified prescriptions with healthcare providers to ensure accuracy and safety.
- Handled financial transactions and offered discounts to uninsured patients.
Customer Service/Registered Pharmacy Technician
Publix Supermarkets
Hudson, FL
02.2019 - 09.2021
- Cross-trained in customer service and pharmacy operations, contributing to a high level of patient care and satisfaction.
- Oversaw department operations in the absence of management, ensuring smooth service delivery.
- Managed customer inquiries and resolved issues effectively.
- Obtained Registered Pharmacy Technician license, enhancing pharmacy knowledge.
Education
Associate in Arts - undefined
Pasco-Hernando State College
Hudson, FL08.2020
High School Diploma - undefined
Hudson High School
Hudson, FL06.2019
Skills
- Computer-Aided Dispatch
- Patient Management Systems
- Scheduling
- Microsoft Office Suite
- Data Entry
- Customer Relationship Management (CRM)
- Electronic Health Records (EHR)
Certification
- Registered Pharmacy Technician
- Certification, PTCB, 2021-08-19
- Pharmacy-Based Immunization Administration
- Certification, Pharmacy Association, 2021-10-14
- Certified Pharmacy Technician (CPhT)
- Certification, PTCB, 2022-04-04
Accomplishments
- Successfully transitioned from ER Registrar to Central Registration, enhancing patient intake processes.
Timeline
Emergency Telecommunications Operator I
Pasco County Board of County Commissioners
04.2025 - Current
Front Desk Professional
Access Healthcare Physicians
07.2024 - 04.2025
Registrar
HCA Florida Trinity Hospital
03.2023 - 06.2024
Certified Pharmacy Technician
Walgreens Pharmacy
09.2021 - 02.2023
Customer Service/Registered Pharmacy Technician
Publix Supermarkets
02.2019 - 09.2021
Associate in Arts - undefined
Pasco-Hernando State College
High School Diploma - undefined
Hudson High School