Michele Macariola
Lancaster,PA
Summary
Qualified Project Manager with proven track record in managing implementation projects. Successfully led cross-functional teams to streamline processes and enhance client satisfaction. Demonstrated effective communication and problem-solving abilities throughout various project phases.
Experienced with project planning, resource allocation, and implementation. Utilizes project management methodologies to ensure timely and efficient delivery. Knowledge of stakeholder communication and risk management enhances project success.
Overview
10
10
years of professional experience
Work History
Senior Implementation Project Manager
Navitus Health Solutions
11.2023 - 03.2025
- Prepare for and facilitate a new Health Plan Client Kick-off Meeting for the purposes of requirements gathering and discovery
- Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
- Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating system builds
- Create and maintain a project plan, RAID log, Data Transmission File Exchange
- Assist with escalated client issues, member issues, project issues as identified or requested by the Health Plan Client through direct support or through the support of the Navitus subject matter experts assigned to the project
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
Senior Project Manager- Federal Government Programs
Highmark, Inc.
10.2022 - 11.2023
- Work with business and technical organizations to drive out program strategy and approach
- Organize, plan, and maintain roadmap programs consisting of cross-functional activities/projects
- Create outreach surveys within Qualtrics application with the purpose of closing gaps of care across various lines of business
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Senior Business Systems Analyst
enGen (formerly HM Health Solutions)
07.2019 - 10.2022
- Established business requirements and design set up of the Information System Connector as Motio Theia
- Served as Change Management lead on Project Implementation of Motio Theia
- Established performance guidelines and testing requirements for project implementation
- Work Cherwell Incident and Service Requests submitted by internal/external partners regarding EHS Report Center
- Coordinate with IAM to establish Security requirements of reports on EHS Report Center
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
Consultant/Project Manager
HM Health Solutions
06.2018 - 07.2019
- Lead Reporting initiative to streamline the documentation and process for Clients to transition to the EHS Platform with minimum disruption to reporting
- Maintain and build relationships with the project team and the Health Plan Partner during the Steady State Phase
- Implemented innovative solutions to complex problems, contributing to overall project success and client satisfaction.
Associate Consultant
HM Health Solutions
04.2015 - 06.2018
- Collaborate with Health Plan Organization areas (Enrollment, Billing/Finance, Underwriting/Actuarial, and Compliance) to ensure seamless transition of Health Plan Partners migrating to the Enterprise Health Solution Platform
- Conduct impact analysis and interpret system requirements, with a concentration on areas having end user impacts
- Use Project Management techniques to track project capabilities and deliverables
- Communicate with Executive Leadership, Subject Matter Experts, Project Teams, and Health Plan Partners to effectively promote performance excellence
- Perform risk management assessment to ensure project deliverables are accomplished timely or mitigation plan for late deliverables
- Conduct impact analysis and interpret system requirements, coordinating with system teams and Health Plan Partners to ensure a seamless transition to the Enterprise Health Solution Platform
- Update the Project Plan for assigned projects in collaboration with the Project Manager
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
Education
Master of business administration -
University of Phoenix
Virtual12.2012
Bachelor of Science - elementary education/early childhood
Millersville University
Millersville, PA12.1991
Skills
- Organizational change management
- Project implementation
- Project management
- Meeting facilitation
- Emotional intelligence
- Collaborative working environment
- Workflow process improvement
- Business processes
- Requirements gathering
- Business analysis
- Issue resolution
Business Software Applications
- Microsoft Office Suite
- Team Foundation Server (TFS)
- Microsoft Project
- Service Now
- Qualtrics
- Cherwell
- Tableau
- IPSwitch
- Provider Files
- PowerBI
- Microsoft Teams
- Smartsheet
Other Educational Accomplishments
- Prosci Certification, 12/01/18
- PMP Certification, 07/01/25
Timeline
Senior Implementation Project Manager
Navitus Health Solutions
11.2023 - 03.2025
Senior Project Manager- Federal Government Programs
Highmark, Inc.
10.2022 - 11.2023
Senior Business Systems Analyst
enGen (formerly HM Health Solutions)
07.2019 - 10.2022
Consultant/Project Manager
HM Health Solutions
06.2018 - 07.2019
Associate Consultant
HM Health Solutions
04.2015 - 06.2018
Master of business administration -
University of Phoenix
Bachelor of Science - elementary education/early childhood
Millersville University
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