MICHELE MAIESE
Ambridge,PA
Summary
Experienced store manager with a proven ability to recruit and retain exceptional sales associates, leading to efficient store operations. Skilled at promoting staff collaboration and driving productivity to exceed goals. Demonstrated leadership and problem-solving skills, consistently building and managing high-performing teams.
Overview
12
12
years of professional experience
Work History
General Manager
Banana Republic
05.2023 - Current
- Recruiting, onboarding, training management and associates
- Setting goals to meet and/or exceed essential KPIs
- Exceeding credit and loyalty goals
- Setting the store up to succeed in Styling Appointments and developing a new client base
- Daily management activities
Store Manager
Ann Taylor
09.2021 - 05.2023
- Manage inventory control, cash control and store opening and closing procedures
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback
- Complete point of sale opening and closing procedures
- Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Review performance data to monitor and measure productivity, goal progress and activity levels
- Analyze and interpreted store trends to facilitate planning
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Co-Manager
Ann Taylor
02.2018 - 09.2021
- Support business strategy and adjusting effectively reach goals
- Drive revenue by proactively managing the client experience while effectively performing Manager on Duty tasks
- Ensure a client-focused team environment
- Coaching associates on client interaction and performance to maximize productivity
- Knowledge of visual standards
Store Manager
Soma Intimates
09.2014 - 02.2017
- Promote a customer and product-focused sales culture where values and guiding principles are at the forefront of the store
- Understanding of sales reports and KPIs to determine the needs of the business
- Establish and communicate clear expectations, holding store team and themselves accountable for achieving brand, performance and behavior standards
- Control payroll and budget
- Oversee basic operational activities such as scheduling, physical inventory, opening and closing, payroll accuracy documents and merchandise flow processes
- Visual presentation and organization
- Train and coach to ensure selling team is fluent in all aspects of production knowledge
- Develop a high-performance culture, motivating sales team to meet assigned sales goals
- Attract, recruit, hire and retain a high performing team
Sales Lead Keyholder
Ann Taylor
09.2012 - 09.2014
- Completed store opening and closing procedures
- Improved customer service by projecting friendly and knowledgeable attitude
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Trained team members in successful strategies to meet operational and sales targets
- Opened inventory boxes and restocked shelves
- Used weekly financial data to analyze company growth and optimize operational strategies
- Trained and mentored new employees
Education
Bachelor of Science - Marketing And International Finance
Robert Morris University
Coraopolis, PABachelor of Science - Architectural And Building Sciences
Pittsburgh Technical College
Oakdale, PASkills
- Employee Training
- Customer Service
- Business Management Principles
- Recruiting and Hiring
- Sales Strategies
- Store Merchandising
- POS
- Inventory control
- Organizational skills
- Mentoring
- Payroll
- Sales
Timeline
General Manager
Banana Republic
05.2023 - Current
Store Manager
Ann Taylor
09.2021 - 05.2023
Co-Manager
Ann Taylor
02.2018 - 09.2021
Store Manager
Soma Intimates
09.2014 - 02.2017
Sales Lead Keyholder
Ann Taylor
09.2012 - 09.2014
Bachelor of Science - Marketing And International Finance
Robert Morris University
Bachelor of Science - Architectural And Building Sciences
Pittsburgh Technical College
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