Michele Marrett
Claims Adjuster
Orlando,FL
Summary
Insurance Adjuster skilled in investigating and analyzing personal
liability casualty and or property loss. Personal history of leveraging effective negotiation skills to facilitate successful account settlements. Demonstrating over 10 years of efficient communication techniques, which resulted in zero defects and consistently meeting quality expectations of 100%.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
E. A. Renfroe & Company
Irving, TX
07.2021 - 09.2022
- Submit initial loss reporting for auto and fire claims.
- Assesses liability and resolves claims within evaluation.
- Analyzes and processes complex or technically difficult general liability claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.
- Communicates claim activity and processing with the claimant and the client; maintains professional client relationships.
- Ensures claim files are properly documented and claims coding is correct.
Customer Service Representative
Bernell Hunter State Farm
Altamonte Springs, FL
06.2020 - 12.2020
- Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services
- Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides detailed issue diagnosis while minimizing transfers, escalations and call backs.
- Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.
Recovery Representative
Synchrony Financial
Altamonte Springs, FL
09.2017 - 06.2020
- Take inbound calls
- Provide account holder's with payment plan recommendation options to assist in bringing account balance to zero.
- Collect payments on charged-off accounts
- Negotiate settlements
- Report team time on system, collections, speed pay per hour, quality and productive log using Collectelligence.
- Assist with PayPal migration charged-off accounts to new system.
Education
No Degree - General Education
Seminole State College
Altamonte Springs, FL 05.2001 -
Skills
Xactimate Software Training Certified
Competent in Mircosft Office Software Suite
Stellar recognition for top collector
Quarterly quality achievement with zero defects
Timeline
Claims Adjuster
E. A. Renfroe & Company
07.2021 - 09.2022
Customer Service Representative
Bernell Hunter State Farm
06.2020 - 12.2020
Recovery Representative
Synchrony Financial
09.2017 - 06.2020
No Degree - General Education
Seminole State College
05.2001 -