Michele Mayhall
Lubbock,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Adept Senior Certified Pharmacy Technician with a proven track record at Covenant Medical Center, showcasing expertise in drug inventory control and exceptional problem-solving abilities. Spearheaded compliance audits and medication management, enhancing operational efficiency. Excelled in staff development, underscoring a commitment to accuracy and patient confidentiality
Overview
22
22
years of professional experience
Work History
Senior Certified Pharmacy Technician
Covenant Medical Center
06.2007 - Current
- Audit patient records to ensure compliance and proper recording of medications and charges by anesthesia providers and nursing staff
- Refill pyxis med stations
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed medication orders.
- Maintained relationships with physicians and nurses
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- A preceptor for pharmacy technician students
Certified Pharmacy Technician Supervisor
Drug Emporium
12.2002 - 09.2007
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 3-4 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Collected co-payments or full payments from customers.
- Trained pharmacy interns and newly hired pharmacy technicians.
Education
Bachelors of Applied Science -
Wayland Baptist University
Lubbock, TXNo Degree - Science, Biology
South Plains College
Skills
- High attention to detail
- Staff Development
- Pharmaceutical Calculations
- Drug Inventory Control
- Problem-solving skills
- Pharmacy and patient records management
- Patient confidentiality
- HIPAA Compliance
- Knowledge of brand and generic drugs
- Intravenous admixture preparation
Timeline
Senior Certified Pharmacy Technician
Covenant Medical Center
06.2007 - Current
Certified Pharmacy Technician Supervisor
Drug Emporium
12.2002 - 09.2007
Bachelors of Applied Science -
Wayland Baptist University
No Degree - Science, Biology
South Plains College
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