Michele Mayo
Baraga,Michigan
Summary
Accomplished Eligibility Specialist Lead Worker and Marketing Manager with a proven track record at the State of Michigan Department of Human Services and Ojibwa Casino Resort. Excelled in reducing errors, enhancing client satisfaction, and implementing effective marketing strategies. Skilled in Microsoft Office and teamwork, demonstrating analytical prowess and decision-making ability. Brings proven track record of success in determining eligibility and resolving complex cases.
Overview
20
20
years of professional experience
Work History
Eligibility Specialist Lead Worker
State of Michigan Department of Human Services
06.2008 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Complete strategic hearing summaries and represent the department in administrative hearing.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Long Term Care Medicaid specialization since 2012.
- Projects: Time Limited Food Assistance, Universal Caseload core team member, Bridges Strike Team, and Project Reform.
Marketing Manager
Ojibwa Casino Resort
02.2007 - 06.2008
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective marketing campaigns and personalized offers.
- Oversee all marketing activities for two casino properties.
- Implemented marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Managed launch of first player tracking system within both Ojibwa Casino properties.
- Managed two guest services departments.
Marketing Analyst
Ojibwa Casino Resort
11.2004 - 02.2007
- Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Created advertising content for radio, television, brochures, and in house communications.
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
- Trade show appearances to maximize brand exposure while maintaining a professional image consistent with company values.
- Coordinated with company to develop new website and maintained content.
Education
Bachelor of Science - Business Administration - Marketing And Management
05.2004
- 3.67 GPA
- magna cum laude graduate
- 2002-2003 Andrew Marshall and Janis Rae Forsberg Scholarship Recipient
- Recognition for performance on the ETS Major Field Test
Skills
- Data Entry
- Effective written and verbal communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Analytical with decision making ability
- Attention to Detail
- Teamwork and Collaboration
Accomplishments
- Recipient of the Good Government Symbol of Excellence for dedication and demonstration of excellence as an employee of the State of MI.
- Awarded Employee of the Quarter by the Ojibwa Casino Resort, 2004
Timeline
Eligibility Specialist Lead Worker - State of Michigan Department of Human Services
06.2008 - Current
Marketing Manager - Ojibwa Casino Resort
02.2007 - 06.2008
Marketing Analyst - Ojibwa Casino Resort
11.2004 - 02.2007
Michigan Technological University - Bachelor of Science, Business Administration - Marketing And Management
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