MICHELE MILLER-SCHMIDT

Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction, Processing orders/payments via phone/email, Accounts Receivable Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Utility and Energy Management Analyst - Data Entry - Customer Service Representative - Client Relations - Data Entry Results-driven Customer Services Representative with proven ability to establish rapport with clients. Analyzing Data Telephone inquiries Customer service Telecommunication skills Multi-line phone usage Adaptability MS Windows proficient Problem solver Fast learner Courteous demeanor Strong client relations Energetic work attitude Conflict resolution Strong organizational skills Creative problem solver Listening skills Excellent communication skills Accurate and detailed Professional and mature Articulate and well-spoken Flexible Maintains confidentiality Independent worker Works well under pressure Dedicated team player Report analysis