Stephanie Toll
Kansas City,MO
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Highly organized, able to multitask and ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Delinquent Account Specialist
TAFS
07.2023 - Current
- Assigns and works cases on delinquent client accounts to review invoices for potential recoveries and/or make determination on invoices deemed a 'write-off'
- Executes multiple communication methods with debtors on past due client account invoices - including email, web portal, spreadsheet, and phone calls
- Completes defined collection efforts on delinquent client accounts such and EFS removals, reviewing any unapplied payments and statuses the account to mitigate future risk
Remittance Research Specialist
TAFS, Inc
05.2022 - 07.2023
- Manage an inbox and phone line to communicate with companies regarding payments and refunds
- Create and approve refunds to be mailed back to appropriate companies
- Lead trainer, both in person and remotely through Teams. Traveled out of country to train staff at second office location
- Manage and assign daily tasks to team members and ensure tasks are completed accurately and in a timely manner
Cash Application Specialist
TAFS, Inc
09.2021 - 05.2022
- Apply ACH, checks and wire payments to corresponding customer accounts based on remittance details provided by debtors
- Communicate with companies to clarify discrepancies on payments
- Researches and ensures hold list is cleared and worked
- Correctly identify any misapplied payments and make appropriate correction
Flower Shop Assistant
Branches & Twigs
04.2021 - 09.2021
- Design and create flower arrangements
- Set/clean up venue space before and after for events and weddings
- Complete daily tasks accurately and on-time to support shop needs.
Nanny
In Home
01.2017 - 03.2021
- Meet daily needs of up to 5 children age 0-3
- Communicate daily with parents
- Built positive and nurturing environments to support each child in social, emotional and intelligence growth.
Education
High School Diploma -
Manhattan High School
Manhattan, KS05.2008
Some College (No Degree) - General Studies - 3 Years Completed
Kansas State University
Manhattan, KSSkills
- Account and Ledger Reconciliations
- Account Review
- Past Due Account Management
- Process Payments
- Correcting Discrepancies
- Lead Trainer
- Returns and Refunds
- Building Relationships With Debtors
- Microsoft Office Proficiency
- Multitasking
- 10-Key Data Entry
Timeline
Delinquent Account Specialist
TAFS
07.2023 - Current
Remittance Research Specialist
TAFS, Inc
05.2022 - 07.2023
Cash Application Specialist
TAFS, Inc
09.2021 - 05.2022
Flower Shop Assistant
Branches & Twigs
04.2021 - 09.2021
Nanny
In Home
01.2017 - 03.2021
High School Diploma -
Manhattan High School
Some College (No Degree) - General Studies - 3 Years Completed
Kansas State University
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