Michele Murdza
Somers,CT
Summary
Dedicated and dynamic Nurse Practice Manager at HHC with a proven track record in strategic planning, business operations, process improvement, and performance improvement. Very effective in data analysis and conflict resolution, I successfully enhanced operational efficiency and compliance, while mentoring staff to achieve excellence in patient care. Committed to fostering a collaborative team environment for optimal practice growth. Very knowledgeable about EPIC, Lean methodology, change management, and practicing intentional leadership. I fully believe in the vision, mission, and culture of HHC, including the H3W behaviors as well as their People Promise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nurse Practice Manager
Hartford Hospital
Hartford, CT
02.2018 - Current
- Managed daily operations of a multi-disciplinary medical practice.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained and supervised administrative staff on best practices and procedures.
- Developed policies to enhance compliance with healthcare regulations.
- Oversaw billing processes to ensure accurate coding and timely submissions utilizing Cora reporting.
- Communicated with patients to address concerns and improve service delivery.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, interviewing and hiring staff, writing, and giving annual performances.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Mentored and coached all staff members to ensure quality, safety, and best practices were maintained.
Education
Bachelor of Science - Nursing
University of Hartford
West Hartford, CT05-1996
Diploma of Nursing Studies - Nursing
Ona Wilcox School of Nursing
Middletown, CT06-1988
Skills
- Conflict resolution
- Team leadership
- Strategic planning
- Data analysis
- Staff scheduling
- Performance improvement
- Coach, teach, and mentor others
- Effective communication
- Team player
- Organization skills
Research
- Can community-dwelling women reliably identify infected urine? Nov 18, 2007
Accomplishments
- HHCMG SPECIALTY CARE MANAGER OF THE YEAR Oct 2023
Certification
- HHC Quinnipiac University Working Through others Leadership Development Program Certification July 2025
Timeline
Nurse Practice Manager
Hartford Hospital
02.2018 - Current
Bachelor of Science - Nursing
University of Hartford
Diploma of Nursing Studies - Nursing
Ona Wilcox School of Nursing
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