Michele Netefor
Edgewater,MD
Summary
Accomplished Mortgage Operations Manager with expertise in underwriting and team leadership, previously at Wells Fargo Mortgage. Excelled in fostering relationships and enhancing risk assessment accuracy. Adept at staff development and conflict resolution, driving continuous improvement and strategic growth.
Overview
16
16
years of professional experience
Work History
Mortgage Operations Manager
NFM Lending
08.2012 - Current
- Oversaw daily operations, prioritizing tasks to ensure timely completion of work objectives.
- Spearheaded process improvements initiatives, resulting in reduced processing times for loan applications without sacrificing quality or accuracy.
- Conducted regular audits of mortgage files, safeguarding against errors or discrepancies that could lead to financial loss or legal issues.
- Provided exceptional customer service during all stages of the loan process, from initial through closing.
- Assisted in cost cutting efforts..
- Increased loan application approvals by ensuring compliance with federal regulations and company policies.
- Participated in recruiting efforts to attract top talent into the mortgage department, contributing to long-term success and growth.
- Communicated effectively with senior management, providing regular updates on departmental performance and notable achievements.
- Developed training programs for new hires, fostering a collaborative environment and promoting professional growth.
- Streamlined mortgage operations by implementing efficient processes and reducing redundancies.
- Cultivated positive relationships with real estate agents and other industry professionals, driving referral business opportunities.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving complaints effectively.
- Checked payroll, vendor payments, bonuses and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Underwriing Manager
Wells Fargo Mortgage
06.2009 - 08.2012
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Coordinated cross-functional projects aimed at improving overall business performance through innovative problem-solving approaches.
- Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
- Mentored junior underwriters in best practices, contributing to their professional development within the organization.
- Conducted regular performance reviews for team members, fostering professional growth and promoting a culture of continuous improvement.
- Proactively identified areas for process improvement within the department, implementing changes that led to increased efficiency across teams.
- Maintained compliance with regulatory requirements by staying updated on industry changes and adjusting policies accordingly.
- Reduced loss ratios while maintaining competitive rates through diligent risk selection and adherence to company guidelines.
- Improved underwriting performance by streamlining processes and implementing best practices.
- Streamlined communication between underwriting, claims, and other departments to foster collaboration and improve overall service levels.
- Analyzed market trends to identify potential risks and opportunities for strategic business development initiatives.
- Established robust internal controls to minimize operational risks while maximizing profitability.
- Collaborated with sales teams to drive profitable growth and maintain strong relationships with key clients.
- Enhanced risk assessment accuracy through thorough research and data analysis.
- Built strong relationships with brokers and agents, providing exceptional customer service while negotiating policy terms effectively.
- Managed a high-performing team of underwriters, providing guidance and support to ensure consistent results.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Skills
- Team leadership
- Mortgage underwriting expertise
- Staff training and development
- Time management mastery
- Conflict resolution techniques
Timeline
Mortgage Operations Manager
NFM Lending
08.2012 - Current
Underwriing Manager
Wells Fargo Mortgage
06.2009 - 08.2012