Michele O'Leary
Toms River,NJ
Summary
Dedicated professional with extensive experience in surgical coordination and patient communications. Proven ability to streamline scheduling processes and verify patient eligibility, contributing to improved operational efficiency and patient satisfaction in healthcare settings.
Overview
13
13
years of professional experience
Work History
Surgical Coordinator
Allied Digestive Health
Brick, NJ
11.2016 - Current
- Organized surgical schedules for various physicians and facilities.
- Assisted in training new staff on office procedures and systems.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
Call Center Representative/Billing & Coding
North Dover Ob/
Toms River, NJ
11.2012 - 11.2016
- Resolved product issues and provided accurate information to patients.
- Handled customer inquiries through phone and email communications.
- Managed difficult conversations with empathy and professionalism.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Investigated discrepancies in medical billing and coding to identify errors or irregularities.
Education
Business
Ocean County College
Toms River, NJHigh School Diploma -
Toms River High School East
Toms RiverMedical Billing & Coding Certificate
New JerseySkills
- Surgical scheduling
- Patient eligibility verification
- Procedure documentation
- Healthcare compliance
- HIPAA compliance
- Attention to detail
- Empathy in interactions
- Electronic health records management
- Strong communication skills
Timeline
Surgical Coordinator
Allied Digestive Health
11.2016 - Current
Call Center Representative/Billing & Coding
North Dover Ob/
11.2012 - 11.2016
Business
Ocean County College
High School Diploma -
Toms River High School East
Medical Billing & Coding Certificate