Michele O'Leary
Toms River,NJ
Summary
Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Allied Digestive Health
Brick, NJ
11.2016 - Current
- Organized surgical schedules for various physicians and facilities.
- Assisted in training new staff on office procedures and systems.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow-up visits.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 10-physician gastroenterology medical facility, scheduling appointments, and handling patient inquiries.
Call Center Representative/Billing & Coding
North Dover Ob/Gyn
Toms River, NJ
11.2012 - 11.2016
- Resolved product issues and provided accurate information to patients.
- Handled patients inquiries through phone and email communications.
- Trained new representatives on call handling procedures and company policies for improved service delivery.
- Managed difficult conversations with empathy and professionalism.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Investigated discrepancies in medical billing and coding to identify errors or irregularities.
- Managed appointment scheduling and patient records using electronic health record (EHR) systems.
- High volume call center
Education
High School Diploma - Business
Ocean County College
Toms River, NJ05.2021
High School Diploma - undefined
Toms River High School East
Toms River06-1984
Skills
- Procedure documentation
- Healthcare compliance
- HIPAA compliance
- Attention to detail
- Electronic health records management
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
Certification
Billing & Coding Certificate
Timeline
Surgical Coordinator
Allied Digestive Health
11.2016 - Current
Call Center Representative/Billing & Coding
North Dover Ob/Gyn
11.2012 - 11.2016
High School Diploma - undefined
Toms River High School East
High School Diploma - Business
Ocean County College