MICHELE POROZYNSKI
Northfield,OH
Summary
Detail-focused Accounts Receivable specialist with broad experience in cash application, customer onboarding, credit checks, and collections support. Known for maintaining accurate account data, posting payments from bank and lockbox sources, and partnering with sales, customers, and internal teams to resolve billing and payment issues.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Specialist
GNCO Inc
Cleveland, OH
09.2023 - Current
- Set up customer accounts across multiple operating companies.
- Ran credit reports through Dun & Bradstreet to review credit limits.
- Released customer orders after account and credit review.
- Maintains and updates customer files, including name or address changes, additional ship-to addresses, mergers, or mailing attentions.
- Monitor customer tax exempt certificates with AkuCert to ensure correct tax status on customer accounts.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Cash application
- Complete onboarding forms/portals for customers
- Assist with customer requests and answering questions
- Work with the sales team to create customer accounts
Accounts Receivable Specialist/Credit Specialist
Quanex Building Products
Akron, OH
09.2007 - 11.2022
- Supported cash application for 5 divisions across 5 ERP systems, including SAP, Adage, Oracle, Epicor, and Infor CSI.
- Maintained customer account records for all 5 divisions.
- Processed new customer setup forms and entered account details into system.
- Resolved billing discrepancies and account issues, minimizing repeat problems.
- Verified postings, source documents, and coding for accuracy.
- Performed accounts receivable tasks, including cash receipt posting, cash flow report updates, and research for chargebacks and write-offs.
- Reviewed open accounts for past-due balances and followed collection steps.
- Monitored customer account activity to address non-payments, late payments, and account irregularities.
- Prepared accounting documents and reports for review, approval, and processing.
- Downloaded lockbox checks and wire transfers from the bank each day for all divisions.
- Supported monthly audits and generated, emailed, and monitored invoices.
- Activated contracts and set up installment billing plans to support timely payments.
- Recorded debit, credit, and account transactions in spreadsheets.
- Identified opportunities for workflow improvements, enhancing accounts receivable processing.
- Prepared reports to provide exposure and risk guidance to functional partners and support audits.
- Posted revenue by verifying and entering lockbox and local deposit transactions.
- Sent invoice and statement copies to customers to support payment of outstanding balances.
- Processed, posted, and reconciled payments while handling aged receivables.
- Researched customer billing issues and resolved concerns to support collections of overdue amounts and strong customer relationships.
- Worked with vendors and customers to resolve account problems.
- Cleared account balances by reviewing payment history and coordinating with collections.
- Monitored customer accounts to address open issues and implement effective solutions.
- Used customer online portals to research payments and invoice deductions.
- Monitored accounts receivable reports for late, missing, delinquent, or unpaid invoices.
- Partnered with internal teams to resolve billing and payment issues.
- Set up customer accounts in SAP, Infor CSI, Adage, Oracle, and Epicor.
- Conducted training sessions for new team members to enhance their skills and knowledge.
- Maintained U.S. and Canadian bank deposits and downloads.
- Maintained US & Canadian Bank deposits and downloads
Education
Certificate of Completion - Business Management
Cuyahoga Valley Career Center
Brecksville, OHHigh School Diploma -
Nordonia High School
Macedonia, OHSkills
- Accounts receivable and payable
- ERP systems expertise
- Payment management
- Credit and Collections
- Billing dispute resolution
- Contract review
- Precision and accuracy
- Organizational skills
- Multitasking ability
- Team collaboration
- Adaptability
- Self-motivation
- Adaptability to learn
Timeline
Accounts Receivable Specialist
GNCO Inc
09.2023 - Current
Accounts Receivable Specialist/Credit Specialist
Quanex Building Products
09.2007 - 11.2022
Certificate of Completion - Business Management
Cuyahoga Valley Career Center
High School Diploma -
Nordonia High School