Michele Potrikus
Murfreesboro,TN
Summary
Dynamic Administrative Manager with extensive experience at Paulo Products, excelling in office administration and data management. Proven track record in procurement processes and equipment maintenance, enhancing operational efficiency. Adept at fostering team collaboration and resolving conflicts, ensuring seamless workflow and exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Administrative Manager
Paulo Products
Nashville, TN
12.2021 - Current
- Receive and respond to emails and customer calls, providing information on billing, service, pricing, ready to ship work ETC.
- Collected, reviewed, invoiced, and scanned finished shop orders twice daily to ensure timely processing
- Verify received goods daily for signatures, correct information and receive into JDE system. Run daily receiving log and upload into Paulo SharePoint
- Created purchase orders after obtaining vendor quotes, assisted accounts payable and accounts receivable as needed
- Ensure accurate data entry into PICS database for efficient operations.
- Enter data into HRIS System to keep all team members and agency records up to date
- Administer local human resource needs such as recruiting, full cycle onboarding, performance appraisals, training and team member relations needs
- Work with Temp agencies to help with staffing needs
- Maintain files, logs, manuals in regard to MSDS. Maintain reference services, binders, and business-related reading material.
- Report Workers' Compensation incidents immediately and forward appropriate paperwork to the corporate office.
- Coordinated travel arrangements for team members.
- Travel to other branch locations for job related meetings, conventions, training, projects and professional development. Such travel may involve overnight stays of one or more nights.
- Assisted with special events, including retirement dinners and team member appreciation events, to foster team morale and engagement
- Contribute to Safety Training Program to promote workplace safety.
Office Manager of Administration Department
Alternatives in Psychological Consultation
Wauwatosa, WI
11.2018 - 10.2021
- Maintained office machinery including computers, fax machines, printers, and copiers; managed inventory of office supplies and mobile device accounts for all agency users, resolving user issues and ensuring mobile device security.
- Organized and maintained shared spaces throughout agency, including conference rooms, copy rooms, restrooms, meeting rooms, and hallways to promote a professional environment.
- IT specialist for the agency; Liaison between agency and IT provider, coordinate IT projects, purchase and set-up new equipment, set-up new PC’s for new employees, monthly meeting with IT provider. Cellphone setup and distribution
- Managed billing operations for services and county contracts to facilitate financial accuracy.
- Manage client and agency records both on and off-site including inventorying records prior to destruction and coordinating pick-up, storage and delivery of records
- Resolved conflicts through effective communication and problem-solving strategies, fostering a collaborative workplace culture.
- Back-up to Human Resources Officer and Director of Operations
Office Manager of Family Support Services Department
Alternatives in Psychological Consultation
Wauwatosa, WI
07.2015 - 11.2018
- Coordinated training for current and newly hired providers, set up weekly staff meetings, and facilitated new employee orientation.
- Human resources duties, reference calls, background checks, process all new hires, resignation, terminations, create ID Badges
- Assisted providers with scheduling room bookings and tracking provider training and auto insurance in Excel.
- Maintain all office machinery including computers, fax machines, printers and copy machine . Maintain inventory of office supplies
- Maintain all filing and end of year updates, coordinate files to be shredded.
- Contributed to committees supporting interdepartmental initiatives across the company.
- Provided support to other admin staff during high-demand times
Lead Merchandiser Specialist
Boston Store
Brookfield, WI
10.2004 - 08.2015
- Ensured sufficient inventory to meet customer demand
- Managed shipping and receiving processes to maintain inventory flow
- Displayed and organized new merchandise to align with outlined plans
- Assisted with web services for picking, packing, and shipping orders to ensure timely delivery
- Trained new employees
- Handled transactions with customers and fielded concerns
Administrative Specialist/ Outpatient Referrals Coordinator
Alternatives in Psychological Consultation
Wauwatosa, WI
08.2014 - 07.2015
- Provide Administrative support for both outpatient and family support departments, including data entry, answering phones, filing and training new employees.
- Manage client documents including medical records, referrals, demographics and state requirements and statements.
- Ensured accurate and timely communication with clients, providers and other staff when follow-up is needed or requested.
- Facilitated accurate and timely communication with clients, providers, and other staff when follow-up was needed or requested.
- Performed clerical tasks for outpatient and family support services, including filing, scanning, and copying agency documents to maintain organized records.
- Complied with agencies confidentiality policy and procedures
- Supported quality assurance initiatives, coordinated team meetings, and contributed to agency fundraising projects to enhance departmental collaboration.
Lead Caterer and Prep Cook
All Occasion Catering & Bubb’s BBQ
Big Bend, WI
10.2009 - 07.2013
- Catered various venues (weddings, business outings, picnics, and tailgating events)
- Coordinated setup and teardown of events to ensure seamless execution
- Supported Chef in food preparation to maintain high-quality standards
Education
High School Diploma -
Brookfield Central High School
Brookfield06.1999
Skills
- Office administration
- Data management
- Data entry
- HR administration
- JDE system usage
- Inventory management
- Procurement processes
- Facilities management
Education And Community Service
- High School Diploma, Brookfield Central High School, 08/01/94, 06/30/99
- Certified Car Seat Passenger Technician, Assist with the proper installation of car seats and educate parents and caregivers., 08/01/15, 10/31/21
- Habitat for Humanity, Milwaukee, WI, Assisted with maintenance and remodeling of homes., 06/01/96, 08/31/96
- Special Olympics, Brookfield, WI, Helped Children with disabilities to compete in events., 09/01/97, 09/30/98
- Certified Car Seat Technician, 09/01/15, Current
- MC3 Change Agent, 08/01/14, Current
Timeline
Administrative Manager
Paulo Products
12.2021 - Current
Office Manager of Administration Department
Alternatives in Psychological Consultation
11.2018 - 10.2021
Office Manager of Family Support Services Department
Alternatives in Psychological Consultation
07.2015 - 11.2018
Administrative Specialist/ Outpatient Referrals Coordinator
Alternatives in Psychological Consultation
08.2014 - 07.2015
Lead Caterer and Prep Cook
All Occasion Catering & Bubb’s BBQ
10.2009 - 07.2013
Lead Merchandiser Specialist
Boston Store
10.2004 - 08.2015
High School Diploma -
Brookfield Central High School