Michele Ritchie
Classic Commercial Carpet Cleaning, Inc.
Unionville,NC
1
Language
23
years of professional experience
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Work History
Administrative Assistant
12 Years 4 Months- Coordinated scheduling and appointments for executive team to enhance operational efficiency.
- Managed correspondence and communications, ensuring timely responses and professionalism.
- Developed and maintained filing systems, improving information retrieval processes.
- Mentored junior administrative staff, fostering skill development and team collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
Loan Officer
9 Years 3 Months- Developed customized loan solutions based on individual client needs and financial situations.
- Collaborated with underwriting teams to streamline approval processes and reduce turnaround times.
- Mentored junior staff on compliance regulations and best practices in loan processing.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Implemented new loan origination software, increasing processing efficiency and accuracy.
- Resolved customer complaints regarding loan services, restoring trust and satisfaction.
- Explained very technical financial information to applicants in easy-to-understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
Some College (No Degree) - Accounting and Finance
Skills
Administrative support
Data management
Data entry
Database entry
Microsoft Excel
Excel spreadsheets
File management
Microsoft Outlook
File organization
Clerical support
Computer proficiency
Customer and client relations
Customer service
Spreadsheet management
Languages
English
Timeline
Administrative Assistant
Classic Commercial Carpet Cleaning, Inc.
03.2014 - 07.2026Read More
Loan Officer
Union Acceptance Finance Co.
01.2004 - 04.2013Read More
CPCC
Some College (No Degree) from Accounting and Finance
Read More