Michele Santiago
Covington,WA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
14
14
years of professional experience
Work History
Store Manager
LOFT Outlet
Auburn, Washington
08.2024 - 05.2025
- Oversee Scheduling, recruitment, hire and training. Coaching to associate and management team development, Business acumen, Inventory and shipment process, visual merchandising and standards, Customer service
Store Team Leader
Aerie
06.2023 - 08.2024
- Oversee Scheduling, recruitment, hire and train. Coaching to associate and management team development, Business acumen, Inventory and shipment process, visual merchandising and standards, Customer service
Store Manager
Soma
05.2022 - 06.2023
- Customer service, fitting customers and assisting to find the bra that best suits their needs and wants. Recruit, hire and train associates, Visual merchandising, scheduling, process shipment and online orders
Store Manager
Coach
12.2019 - 04.2022
- Customer Service, Recruit hire coach and train, Visual Merchandising, Monitor overall sales performance and profitability of store. Sales and service as well as overall HR responsibilities of associates.
Store Manager
Avenue
11.2016 - 07.2018
- Customer service, Monitor overall sales performance and profitability of the store. Responsible for store operations, merchandising standards, sales, and service as well as overall HR responsibilities of the associates.
Assistant Store Manager
Soft Surroundings
Bellevue, Washington
04.2015 - 03.2016
- Customer service, drive sales, coach & train new hire, daily retail operations
Sales Manager
Macys
07.2013 - 04.2015
- Guam Sales: -Monitor and enforce sales goals People: -Enforce company’s standards of customer service -Hire and Coach associates to company's standards Visual: -Reassure visuals are up to company's standards Loss Prevention: -Protect company’s assets Operations: -Maintain consistency and organization to comply with company's standards
Store Manager
TFO
02.2012 - 07.2013
- Visual: -Merchandise fragrances Sales: -Meet and exceed personal and store goals People: -Hire, coach, and train associates Loss Prevention: -Protect company assets Operations: -Maintain company's expectations of customer service and comply with company operational standards.
Store Manager
BCBG Max Azria
12.2010 - 04.2012
- Visual Presentation
- Maintaining and reinforcing all BCBGMAXAZRIA visual directives Sales Management
- Meeting and exceeding personal and store sales plan and maximize daily sales People development and leadership
- Recruiting, hiring, training, developing and motivating Sales Associates Loss prevention and inventory control
- Reinforcing and protecting company assets in order to increase profitability Operations
- Maintaining consistency and organization in your store to comply with all company policy standards
Skills
- Customer engagement
- Strategic issue analysis
- Client engagement
- Proficient in task management
Specialties
Team player Reliable Experience in clientele Coaching & training.
Timeline
Store Manager
LOFT Outlet
08.2024 - 05.2025
Store Team Leader
Aerie
06.2023 - 08.2024
Store Manager
Soma
05.2022 - 06.2023
Store Manager
Coach
12.2019 - 04.2022
Store Manager
Avenue
11.2016 - 07.2018
Assistant Store Manager
Soft Surroundings
04.2015 - 03.2016
Sales Manager
Macys
07.2013 - 04.2015
Store Manager
TFO
02.2012 - 07.2013
Store Manager
BCBG Max Azria
12.2010 - 04.2012