Michele Saponaro
YUCAIPA,CA
Summary
Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Scientific Games now Light & Wonder
Las Vegas, NV
03.2012 - 03.2023
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Set and confirmed customer appointments.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Collaborated with other departments to coordinate resources when necessary.
- Completed timely changes and updates to schedules in central scheduling system.
- Entered information into system to update status reports.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Sociology
University of Nevada - Las Vegas
Las Vegas, NV12-1998
Skills
- Project Scheduling
- Problem-Solving
- Data Entry
- Process Improvement
- Customer Engagement and Support
- Teamwork and Collaboration
- Proficient in Microsoft Office, various programs specific to the gaming industy
- Scheduling
- Effective Multitasking
- Service Scheduling
- Production Scheduling
- Project Management
- Telephone Etiquette
- Time Management Skills
- Attention to Detail
Skills
- I have used multiple systems in my years of working and am a quick learner.
- I wish to get a part time job to supplement my retirement and am willing to work as directed.
References
References available upon request.
Timeline
Scheduling Coordinator
Scientific Games now Light & Wonder
03.2012 - 03.2023
Bachelor of Arts - Sociology
University of Nevada - Las Vegas
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