Michele Sauceda
Reedley,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Dr. Dixon's. Skilled in bilingual communication and data entry, adept at managing high-stress situations and improving client relations. Increased loyalty through empathetic resolution of complaints, showcasing exceptional organization and time management abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Dr. Dixon
Reedley
09.2018 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Property Manager
Private Home
Reedley, CA
01.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Operations Manager
Reedley Nursery
Reedley, CA
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Representative
Ashlee Dme
Fresno, CA
02.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
First Choice Medical
Fresno, CA
01.2012 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Medical Interpreter Certificate -
Reedley College
Reedley, CA05.2007
High School Diploma -
Reedley High School
Reedley, CA05.2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Customer and client relations
- Punctual and Reliable
- Bilingual
- Scheduling appointments
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Private Home
01.2020 - Current
Operations Manager
Reedley Nursery
02.2019 - Current
Receptionist
Dr. Dixon
09.2018 - 09.2024
Customer Service Representative
Ashlee Dme
02.2017 - 08.2018
Customer Service Representative
First Choice Medical
01.2012 - 01.2014
Medical Interpreter Certificate -
Reedley College
High School Diploma -
Reedley High School