MICHELE A. SETTE
Everett,Washington
Summary
Dynamic professional experienced in office administration, adept at managing appointment scheduling, client intake, and compliance with confidentiality standards. Expertise in delivering exceptional customer service while maintaining detailed client records, contributing to seamless operations and positive client experiences.
Overview
26
26
years of professional experience
Work History
CO-OWNER / OPERATOR
BLUE CREEK PET CREMATION
Tracy, California
03.2014 - 01.2024
- Coordinated scheduling and intake for 12 veterinary clinics and individual clients, facilitating 20-40 weekly appointments to enhance client satisfaction.
- Maintained detailed client records and ensured strict adherence to all regulatory and confidentiality standards.
- Built and sustained strong relationships with veterinary offices, resulting in consistent referral business.
- Managed administrative tasks including billing, payments, and customer inquiries, ensuring seamless operations and positive client experiences.
BACKGROUND INVESTIGATOR / COMPUTER RESEARCHER
STEELE CORPORATION
Walnut Creek, California
05.2010 - 12.2013
- Conducted thorough research and compiled detailed reports on companies, ensuring regulatory compliance with SEC standards.
- Applied strong attention to detail and data analysis to maintain confidentiality of sensitive information.
- Enhanced written communication and documentation skills through development of comprehensive reports.
CUSTOMER SERVICE REPRESENTATIVE
GOLDEN 1 CREDIT UNION
Sacramento, California
04.1998 - 09.2003
- Delivered exceptional customer service to 50-80 clients daily in a fast-paced financial environment.
- Cultivated relationships with diverse customers, resolving inquiries with a focus on customer satisfaction.
- Processed transactions accurately while maintaining strict confidentiality and regulatory compliance.
Education
BACHELOR OF SCIENCE - KINESIOLOGY
CALIFORNIA STATE UNIVERSITY
SACRAMENTO, CALIFORNIA12-2010
Skills
- Appointment scheduling
- Data management
- HIPAA compliance
- Records management
- Customer service
- Client retention techniques
- Relationship management
- Microsoft Office proficiency
- Attention to detail
- Multitasking in fast-paced environments
- Verbal and written communication
- Effective communication
- Problem solving
- Compassionate and professional demeanor
Timeline
CO-OWNER / OPERATOR
BLUE CREEK PET CREMATION
03.2014 - 01.2024
BACKGROUND INVESTIGATOR / COMPUTER RESEARCHER
STEELE CORPORATION
05.2010 - 12.2013
CUSTOMER SERVICE REPRESENTATIVE
GOLDEN 1 CREDIT UNION
04.1998 - 09.2003
BACHELOR OF SCIENCE - KINESIOLOGY
CALIFORNIA STATE UNIVERSITY