Michele Simmons
Knoxville,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Provider Data Processor
BC Forward
08.2021 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Trained new team members on processes and systems.
- Analyzed and validated data, updated records, stored documents, ensured data security and assisted with data entry tasks
- Prioritized quality and production to accomplish client-set goals
Customer Service Representative
Extension Staffing
02.2020 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Process shipping documents and generate invoices for all shipments
Customer Service Representative
The Royal Group
07.2018 - 02.2020
- Process customer orders for corrugated products timely and accurately
- Estimate new items and projects, obtain quotes from outside vendors
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information within 24 hours.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor or quality team.
Personal Account Representative
Julie Brown Insurance Agency
09.2017 - 07.2018
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Stay at Home Mom
Stay At Home Mom
03.2011 - 09.2017
- While a stay-at-home mom, completed BS from UW-Platteville online
Customer Service Representative
UniFirst Corporation
01.2010 - 03.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Performed data entry accurately, create online customer accounts and orders
- Created and maintained filing system, including confidential personnel files
- Completed special projects as assigned
Customer Logistics Coordinator
DePaul Industries Food & Consumer Goods Packaging
03.2008 - 11.2009
- Participated in testing and implementing new software program
- Trained coworkers on new software program
- Prepared and presented internal and customer reports to management on logistics performance.
- Generated documentation and information required for customer shipments.
- Coordinated inbound and outbound shipments
- Managed inventory levels to verify availability of customer and company owned stock for customer orders.
Education
Bachelor of Science - Business Administration, Human Resources
University of Wisconsin-Platteville
Platteville, WI05.2017
Skills
- Proficient in Microsoft Office
- Excellent oral and written communication
- Problem Solving
- Customer Service
- Time Management
- Administrative and Office Support
- Critical Thinking
- Report Creation
- 10-Key
- Staff Training
Timeline
Provider Data Processor
BC Forward
08.2021 - Current
Customer Service Representative
Extension Staffing
02.2020 - 03.2020
Customer Service Representative
The Royal Group
07.2018 - 02.2020
Personal Account Representative
Julie Brown Insurance Agency
09.2017 - 07.2018
Stay at Home Mom
Stay At Home Mom
03.2011 - 09.2017
Customer Service Representative
UniFirst Corporation
01.2010 - 03.2011
Customer Logistics Coordinator
DePaul Industries Food & Consumer Goods Packaging
03.2008 - 11.2009
Bachelor of Science - Business Administration, Human Resources
University of Wisconsin-Platteville
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