Michele Skibba
Wisconsin Rapids,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Team Leader
Foster Love
03.2023 - Current
- Worked with care team to assess client needs
- Maintained confidentiality through stringent handling of data
- Used job-related software to compose or prepare correspondence, case notes and technical report
- Energize the team's morale around leaning into the family during their highs and lows
- Watch for gaps in care and creatively fill them whenever possible by sharing with the team and using local resources.
- Assists with developing and maintaining a volunteer network to assist the family being served.
Educator
Wisconsin Rapids Public Sch, Clear Lake Public Sch
01.1991 - Current
- Developed and implemented a training strategy with corresponding curriculum to achieve organization's goals
- Heavily contributed as a valuable team member in the collaborations of curriculum development for department trainings
- Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals
- Performed one-on-one coaching with clients that require customized training tailored to individual learning types.
- Led professional development sessions on topics such as technology integration or assessment design, contributing to a culture of ongoing improvement within the community.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Server
Applebee's Neighborhood Bar & Grill
Wisconsin Rapids, WI
02.2006 - 07.2007
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Senior Supervisor of Promotions
St. Croix Casinos
Turtle Lake, WI
04.1992 - 04.1993
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
Education
Bachelor of Science - Broad Area Education
University of Wisconsin - River Falls
River Falls, WI12.1990
Skills
- Training and Mentoring
- Schedule Management
- Customer-Oriented
- Project Management
- Customer Service
- Problem Solving
- Attention to Detail
- Organizational Skills
- Curriculum Design
- Adaptability and Flexibility
Timeline
Team Leader
Foster Love
03.2023 - Current
Server
Applebee's Neighborhood Bar & Grill
02.2006 - 07.2007
Senior Supervisor of Promotions
St. Croix Casinos
04.1992 - 04.1993
Educator
Wisconsin Rapids Public Sch, Clear Lake Public Sch
01.1991 - Current
Bachelor of Science - Broad Area Education
University of Wisconsin - River Falls
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