Michele Smith
Bunkie,LA
Summary
Effective and focused Senior Sales Representative with aptitude for building and maintaining guest relations. Offering 22 years of Gaming experience and proven to exceed guest service. Skilled in communication and personnel training.
Overview
22
22
years of professional experience
Work History
Hospitality Senior Sales Representative
Paragon Casino Resort
06.2012 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Identified customer needs by asking appropriate, open-ended questions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Provided exceptional customer service to foster client loyalty and satisfaction.
VIP Services Representative
Paragon Casino Resort
06.2005 - Current
- Delivered exceptional customer service to every guest by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved guest inquiries and complaints in a timely manner
- Delivered prompt service to prioritize guests needs.
- Promoted superior experience by addressing guest concerns, demonstrating empathy, and resolving problems swiftly.
Tour & Travel Sales Representative
Paragon Casino Resort
12.2003 - Current
- Managed guest accounts to secure guest satisfaction and repeat business.
- Negotiated contracts with guest and developed repeat visits.
- Engaged in friendly conversation with guest to better uncover individual needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Tour & Travel Representative
Paragon Casino Resort
12.2001 - Current
- Communicated professionally with guest answering questions and addressing concerns.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Education
GED -
Avoyelles School Board
Marksville, LA10.1992
Skills
- Selling Techniques
- Guest Account Management
- Product and Service Knowledge
- Guest Service
Timeline
Hospitality Senior Sales Representative
Paragon Casino Resort
06.2012 - Current
VIP Services Representative
Paragon Casino Resort
06.2005 - Current
Tour & Travel Sales Representative
Paragon Casino Resort
12.2003 - Current
Tour & Travel Representative
Paragon Casino Resort
12.2001 - Current
GED -
Avoyelles School Board
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