Michele Smith
Bristol,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2027
2027
years of professional experience
Work History
Loan Officer
United Southeast Federal Credit Union
Bristol, Tn
04.2024 - Current
- Conducted thorough financial analyses to determine borrower eligibility.
- Evaluated loan applications for compliance with credit union policies.
- Ensured accurate documentation for all loan transactions and approvals.
- Guided members through the loan closing process and requirements.
- Assisted members in understanding loan products and services offered.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Maintained up-to-date knowledge of lending regulations and industry standards.
- Reviewed loan agreements to confirm completeness and accuracy.
Member Service Representative
United Southeast Federal Credit Union
Bristol, Tn
12.2017 - 04.2024
- Managed member service transactions using internal banking systems.
- Resolved member complaints through effective communication and problem-solving.
- Enhanced member relationships by providing excellent service during each interaction.
- Assisted members with account inquiries and transaction requests.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Educated members on credit union products and services available.
- Presented and explained services and products to meet member needs.
General Manager
Wendys Restaurant
Bristol, Tn
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling and training for optimal team performance.
- Implemented inventory control measures to reduce waste and streamline supply chain.
- Coordinated customer service initiatives to enhance guest satisfaction experience.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Collaborated with corporate team on new initiatives and best practices implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Central High School
Blountville , TnSkills
- Loan processing
- Financial analysis
- Banking software
- Transaction handling
- Financial transactions
- Payment processing
- Account management
- Customer support
- Customer service
- Product recommendations
- Product upselling
- Workflow optimization
- Attention to detail
- Problem solving
- Effective communication
- Time management
Timeline
Loan Officer
United Southeast Federal Credit Union
04.2024 - Current
Member Service Representative
United Southeast Federal Credit Union
12.2017 - 04.2024
General Manager
Wendys Restaurant
Central High School