Michele Strode
BIXBY,OK
Summary
Detail-oriented Patient Access Representative with over 10 years of experience in patient registration and scheduling. Proven ability to manage complex tasks while ensuring compliance with HIPAA regulations and enhancing team productivity through effective training.
Overview
20
20
years of professional experience
Work History
Patient Access Representative/Scheduler
Saint Francis Hospital Main/Cancer Center
Tulsa, OK
06.2014 - 06.2025
- Coordinated scheduling for medical appointments, optimizing patient flow and resource allocation.
- Managed patient registration processes, ensuring accuracy and compliance with hospital policies.
- Trained new staff on patient access protocols, enhancing team efficiency and service quality.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Enhanced patient experience, ensuring a welcoming environment from first point of contact.
- Obtained payments from patients and scanned identification and insurance cards.
Receptionist
Ferguson Superstore
Broken Arrow, OK
10.2005 - 04.2017
- Handled multi-line phone system, directing calls to appropriate personnel promptly.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Bixby Public Schools
Bixby, OKSkills
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient check-in
- HIPAA compliance
- Multitasking
- Money handling
- Phone etiquette
- Verbal and written communication
- Phone and email etiquette
Timeline
Patient Access Representative/Scheduler
Saint Francis Hospital Main/Cancer Center
06.2014 - 06.2025
Receptionist
Ferguson Superstore
10.2005 - 04.2017
High School Diploma -
Bixby Public Schools