Michele Tayachi
Brooklyn,NY
Summary
Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.
Overview
27
27
years of professional experience
Work History
Front Desk Medical Receptionist
Rochester Dermatologic Surgery
Victor, NY
01.2024 - 07.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Front Desk Medical Receptionist
NorthEast Spine and Sports Medicine
Point Pleasant, NJ
03.2020 - 07.2021
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Front Desk Medical Receptionist
Holistic Healing Center
Colts Neck, NJ
05.2017 - 05.2018
- Managed multi-line phone system and pleasantly greeted patients.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Registered Nurse
Robert Wood Medical Center
Hamilton, NJ
09.2013 - 04.2014
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Registered Nurse
Community Medical Center
Toms River, NJ
11.2011 - 10.2012
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Senior Field Representative
Health Net, Inc.
Neptune City, NJ
09.1997 - 05.2004
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Established clear communication channels between office staff and field personnel, ensuring seamless collaboration on key projects.
- Coordinated scheduling of site visits with clients to maximize coverage while reducing travel time and expenses.
- Mentored junior team members on best practices in the field, fostering professional growth within the organization.
- Assisted office managers with claims related issues in my assigned territory.
- Team representative to speak at IPA/PHO hospital orentations.
Education
Associate of Applied Science - Nursing
Ocean County College
Toms River, NJ05-2011
Bachelor of Science - Public Health
Rutgers University
New Brunswick, NJ05-1996
Skills
- Patient scheduling
- Insurance verification
- Insurance claims
- Electronic medical records
- HIPAA compliance
- Payment collection
- Medical terminology
- Medical office administration
- Medical records management
- EMR / EHR
- Proficient in Outlook
Timeline
Front Desk Medical Receptionist
Rochester Dermatologic Surgery
01.2024 - 07.2024
Front Desk Medical Receptionist
NorthEast Spine and Sports Medicine
03.2020 - 07.2021
Front Desk Medical Receptionist
Holistic Healing Center
05.2017 - 05.2018
Registered Nurse
Robert Wood Medical Center
09.2013 - 04.2014
Registered Nurse
Community Medical Center
11.2011 - 10.2012
Senior Field Representative
Health Net, Inc.
09.1997 - 05.2004
Associate of Applied Science - Nursing
Ocean County College
Bachelor of Science - Public Health
Rutgers University