Michele Terukina
University Place,WA
Summary
Proactive manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
General Manager
Franchise AMPM
Bonney Lake, WA
05.2010 - 07.2022
- Responsible for overseeing all store operations, supervising 24 employees including scheduling, training, ordering, and inventory management
- Managed a Coffee Kiosk that had two drive-thru windows and was open 24 hours 7 days a week
- Planned and prepared work schedules, kept detailed records of employees' work hours and time cards for Bi-weekly reporting to the CPA
- Hired, trained and evaluated personnel and terminated employees when appropriate
- Completed all relevant paperwork to include daily, weekending and monthly paperwork
- Maintained inventory levels for maximum sales
- Handled all of the money which included safe, change funds, banking and cash transactions
- Paid all bills associated with the store
- Monitored daily pricing to gasoline of my store
- My store had 20 gas pumps
- Overlooked the preparation and cooking of food and bakery items
- Made sure that all products were fresh and within the expiration date
- Learned about new products and made recommendations based on sales
- Stocked shelves and displays according to the planogram
- Ensured that all annual tests associated with gas and pumps were performed by company, state and county policies
- Performed all the duties of the employees as needed
- Consistently exceeded sales targets each year
- Had the highest sales in the Pacific NorthWest for the last 8 years of all AMPM stores
- Handled all customer complaints
- Kept in touch with Suppliers and ordered with billed to sheets
- Greeted shoppers, answered questions and helped them find product
- Handled all customer complaints
- Adhered to federal, state, and local food safety and sanitation guilds and company policy.
General Manager
Corporate AMPM
Bonney Lake, WA
10.1998 - 05.2010
- Job duties consist of the same workflow from May 2010 - July 2022 due to store transitioning from corporate to franchise.
General Manager
Diamond Shamrock
Killeen, TX
06.1992 - 06.1998
- Responsible for overseeing all store operations, supervising 10 employees including scheduling, training, ordering, and inventory management
- Planned and prepared work schedules, kept detailed records of employees' work hours and time cards for Bi-weekly reporting
- Hired, trained and evaluated personnel and terminated employees when appropriate
- Completed all relevant paperwork to include daily, weekending and monthly paperwork
- Maintained inventory levels for maximum sales
- Handled all of the money which included safe, change funds, banking and cash transactions
- Greeted shoppers, answered questions and helped them find products
- Adhered to federal, state, and local food safety and sanitation guidelines and company policy
- Monitored daily pricing to gasoline of my store
- My store had 14 gas pumps
- Learned about new products and made recommendations based on sales
- Handled customer complaints
- Kept in touch with Suppliers and ordered with billed to sheets
- Consistently exceeded sales targets each year
- Stocked shelves and displays according to the planogram.
Education
High school diploma -
Skills
- Store operations
- Employee Training
- Merchandising Strategies
- Budget Planning
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Inventory Management
- Employee Scheduling
- Customer Retention
- Payroll Administration and Timekeeping
- Records Organization and Management
- Employee reviews
- Customer Service Management
Timeline
General Manager
Franchise AMPM
05.2010 - 07.2022
General Manager
Corporate AMPM
10.1998 - 05.2010
General Manager
Diamond Shamrock
06.1992 - 06.1998