Michele Thrower Shank
Reynoldsburg,OH
Summary
Proven IT leader with a track record of enhancing team collaboration and system efficiency at Defense Finance And Accounting Services. Excelled in disaster recovery planning and technical troubleshooting, boosting operational resilience. Renowned for exceptional communication and project leadership, significantly improving IT project delivery and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Supervisor Project Management
Defense Finance And Accounting Services
09.2020 - 04.2024
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Improved team collaboration with the implementation of advanced communication tools and platforms.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
- Evaluated emerging technologies to determine their potential benefits for the organization, making informed recommendations for adoption as needed.
- Led disaster recovery planning efforts, creating contingency plans to minimize risks associated with potential system failures or breaches.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
IT Specialist
Defense Finance And Accounting Services
09.2014 - 09.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Reduced downtime by identifying potential issues and resolving them proactively.
Education
MBA - Business Administration And Management
Franklin University
Columbus, OH12.2000
Bachelor of Arts - Business Administration And Management
Chatham University
Pittsburgh, PA05.1984
Skills
- Information Security Policies
- Application support
- Incident Management
- Hardware maintenance
- Disaster Recovery Planning
- Technical Troubleshooting
- Change Management
- Problem-Solving
- Multitasking
- Disaster Recovery
- Time Management
- Excellent Communication
- Project Leadership
- Staff hiring
- Written Communication
Certification
Security + certification
Timeline
IT Supervisor Project Management
Defense Finance And Accounting Services
09.2020 - 04.2024
IT Specialist
Defense Finance And Accounting Services
09.2014 - 09.2020
MBA - Business Administration And Management
Franklin University
Bachelor of Arts - Business Administration And Management
Chatham University
Security + certification
Similar Profiles
Aramis WilliamsAramis Williams
Financial Management Analyst GS-11 at Defense Finance And Accounting ServicesFinancial Management Analyst GS-11 at Defense Finance And Accounting Services
Rebecca FratangeloRebecca Fratangelo
Customer Service Representative at Defense Finance And Accounting ServicesCustomer Service Representative at Defense Finance And Accounting Services
Mujo MustaficMujo Mustafic
Housekeeping Aide at Defense Finance And Accounting ServicesHousekeeping Aide at Defense Finance And Accounting Services