Michele Vise
Seeking A Dynamic And Growth-oriented Team That Provide Opportunities And Make A Positive Impact.
Bowling Green,KY
Summary
Personable and highly organized, with strong ability to foster positive relationships and create engaging developmental programs. Possesses solid understanding of leadership principles and excellent communication and project management skills. Aims to drive impactful leadership growth within teams and individuals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Director
New Beginnings Therapeutic Riding Inc
10.2010 - Current
- Manage a diverse team of professionals and volunteers, fostering a collaborative work environment for increased productivity.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Work closely with board of directors to guide operational strategy.
- Oversee financial management, ensuring PATH Intl Premier Accreditation responsibility and long-term sustainability for the organization.
- Passionate about learning and committed to continual improvement for participants, instructors, volunteers and equine.
Customer Service Agent
ShopHQ
11.2021 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Navigated multiple software systems simultaneously while maintaining focus on the caller's needs and issue resolution.
- Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
Equine Safety
KY Horse Racing Commission
08.2024 - 09.2024
- Ensured health and safety of all trainers, grooms, owners and equines through strict adherence to established guidelines and protocols.
- Maintained a safe work environment adherence to safety guidelines.
- Collaborate with security team to maintain a safe and secure environment
Chief Executive Officer
National Institute for Animal Agriculture
12.2003 - 01.2009
- Worked closely with Nationally recognized board of directors that represent the animal agriculture industry.
- Educational Meetings/Materials: service, develop, implement and maintain.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs for the animal agriculture industry.
- Managed financial, operational and human resources to optimize business performance.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Optimized resource allocation, conducting thorough needs assessments and prioritizing project funding.
Education
Bachelor of Science - Agriculture - Animal Science
University of Kentucky
Lexington, KY 05.2001 -
Skills
Staff management
Certification
PATH Intl Certified Therapeutic Registered Instructor
Timeline
Equine Safety
KY Horse Racing Commission
08.2024 - 09.2024
Customer Service Agent
ShopHQ
11.2021 - 02.2025
Executive Director
New Beginnings Therapeutic Riding Inc
10.2010 - Current
Chief Executive Officer
National Institute for Animal Agriculture
12.2003 - 01.2009
Bachelor of Science - Agriculture - Animal Science
University of Kentucky
05.2001 -
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