Michele Vollano
New Haven
Summary
Dynamic Shift Supervisor at Smithland Pet and Garden Center with expertise in cash handling and staff management. Proven track record in enhancing customer satisfaction and fostering a collaborative team environment. Successfully trained new employees, ensuring operational efficiency and adherence to company policies while minimizing discrepancies in financial transactions.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Smithland Pet and Garden Center
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Completed cash and credit card transactions accurately using POS software.
Assistant Manager
Big Lots
09.2016 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
East Haven High School
East Haven, CT06-1992
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Inventory control and record keeping
- Operations management
- Schedule management
- Inventory control
- Policy enforcement
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Assigning work
Timeline
Shift Supervisor
Smithland Pet and Garden Center
06.2024 - Current
Assistant Manager
Big Lots
09.2016 - 02.2024
High School Diploma -
East Haven High School
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