Michele Welch
St. George,UT
Summary
Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness & substance abuse.
Overview
7
7
years of professional experience
Work History
Customer Service
Salt Lake Express
04.2022 - Current
- Developed a deep understanding of customer service principles and customer service best practices.
- Accurately solved problems using active listening and customer service skills.
- Provided customer service standards, policies and procedures to verify customer service goal achievement.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fostered a positive work environment among colleagues through collaboration, open communication, and sharing
- Created solutions for customers to satisfy specific needs, quality.
Cashier
Texaco
07.2021 - 04.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Cashier
Taco Bell
02.2017 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Peer Support Specialist
University of Utah
St. George, UT03.2024
Associate of Applied Science - Business/Accounting
PC Technical College
Salt Lake City, UT09.1989
Skills
- Customer service expert
- Customer service understanding
- Customer service support
- Call center experience
- Data Entry
- Problem-solving abilities
- Assertiveness
- Empathy
- Compassion
- Guidance
- Solluctions
- Escalation management
Accomplishments
While at the Dream Center in Phoenix Arizona I helped women of all ages and walks of life providing them with a sense of existence while providing clothing, hygiene. Facilitating groups discussing what issues are holding them back while guiding them on moving forward.
Additional Information
I'm loyal to any agency and clients I have full understanding of confidentiality.
Timeline
Customer Service
Salt Lake Express
04.2022 - Current
Cashier
Texaco
07.2021 - 04.2022
Cashier
Taco Bell
02.2017 - 07.2021
Peer Support Specialist
University of Utah
Associate of Applied Science - Business/Accounting
PC Technical College
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