Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
CustomerServiceRepresentative

Michele Wilson, CPC-A

Bowdon,GA

Summary

Recent graduate with foundational knowledge in Medical Billing & Coding and hands-on experience gained through Practicode. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

TPI Fabrication
05.2016 - 06.2017
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Managed filing system, entered data and completed other clerical tasks.

Purchasing Coordinator

Blackwater Technologies, Inc.
07.2012 - 11.2013
  • Order fire alarm, sprinkler, and security equipment for project jobs and service jobs
  • Manage warehouse inventory
  • Handle returns and warranty part issues with vendors
  • Manage warehouse employee and delivery driver
  • Project job billing and service job billing

Front Desk Receptionist

Chris Cole Salon
05.2011 - 06.2012
  • Customer Service, answer phones and booked appointments for clients
  • Shampoo clients for the stylists, maintain cleanliness of salon on a daily basis
  • Maintained inventory of beauty supplies, assist the owner in the daily operations of salon

Customer Service Representative

Trimac Transportation
06.2009 - 04.2011
  • Maintained a customer base of 10 shippers (i.e
  • BASF, ExxonMobile, Dow Chemical Co.) and insured the products stored on our rail yard were delivered to their customers
  • Worked with several shippers SAP computer programs to insure 'real time' shipments and inventory to shippers
  • Maintained inventory for products stored in railcars and holding tanks for each shipper, spoke with CSX Railroad daily to insure correct railcars were brought to our yard to maintain product inventory for daily loads
  • Prepared truck drivers paperwork for loads (i.e
  • Bill of Laden, Certificate on Analysis, Scale tickets, Product Tags, MSDS, etc.)
  • Back up for Accounts Payables/Receivables, maintained the purchase order log for the maintenance dept., ordered office supplies

School Bus Driver

Douglas County School System
08.2007 - 05.2009
  • Transport children to and from school safely on a daily basis
  • Operate bus safely through traffic, obeying traffic laws and driving regular routes in a timely manner

Warranty Administrator/Assistant Service Manager

Team Pontiac, Buick, GMC
08.1999 - 10.2006
  • Submit warranty repairs to General Motors and extended warranty companies for payment to dealership, flag technician flat rate hours for work completed on vehicles, completed payroll for parts, service and body shop personnel
  • Manage parts and service dept. cashiers.
  • Assist customers with car repair issues, prepared customer repair orders, and performed inventory audits for parts dept.
  • Worked with GM Dealerworld computer system to stay current with GM warranty policy and procedures and insured all service personnel maintained continuing education for ASE Certifications and product knowledge testing
  • Performed month end closing duties (i.e running reports, insuring all repair orders paid and closed, insuring all commission payroll personnel paid)
  • Assisted new and used car sales dept. with inventoried car repairs, assisted accounting office with daily service dept. accounting issues, assisted service manager with the daily operations of service dept.

Education

Certificate - Medical Billing & Coding

Kennesaw State University
Kennesaw, GA
08.2022

Skills

  • Verbal Communication
  • Schedule Management
  • Document Preparation
  • Scheduling appointments
  • Inventory Management
  • Confidentiality handling
  • Payroll
  • Office Supply Management
  • Billing and coding
  • Strong Problem Solver

Certification

CPC-A

Member of AAPC

Volunteer Work

Mt. Zion High School Marching Eagle Band Booster Board Member

2019- Treasurer

2020- Treasurer

2021- President

Managed funds for the band program, headed up fundraisers for the band program that also included being in charge of all concession stands & managing inventory supplies for 7 different teams concessions throughout the school year. Chaperoning the band children at events. Supporting the band directors as needed and being a liaison for parents.

Timeline

Office Administrative Assistant

TPI Fabrication
05.2016 - 06.2017

Purchasing Coordinator

Blackwater Technologies, Inc.
07.2012 - 11.2013

Front Desk Receptionist

Chris Cole Salon
05.2011 - 06.2012

Customer Service Representative

Trimac Transportation
06.2009 - 04.2011

School Bus Driver

Douglas County School System
08.2007 - 05.2009

Warranty Administrator/Assistant Service Manager

Team Pontiac, Buick, GMC
08.1999 - 10.2006

Certificate - Medical Billing & Coding

Kennesaw State University

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Michele Wilson, CPC-A