Michele A. Elliott
Waukee,IA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Quality Assurance Champion
SourceTek / Innovation Refunds
12.2022 - 09.2023
- Implemented QA standards, methodologies, and metrics for consistent team operations
- Provided quality assurance input and guidance to support decision-making
- Identified errors and compiled reports documenting issues for fixing
- Audited 10-15 files per day to ensure they followed the IRS guidelines for issuing ERTC (employee retention tax credit) refunds
- Any issues were escalated for feedback and coaching to the client service champion who collected the needed documents from the client/business owner
- Developed quality assurance standards and company processes.
Mortgage Loan Processor
Wells Fargo
03.2010 - 08.2022
- Fielded inquiries from customers and outside agencies about loan application status
- Prepared mortgage loan files, reviewed applications and identified missing data
- Verified application compliance with bank, regulatory and investor guidelines
- Obtained underwriting approval by following outlined recommendations and submitting appropriate packages
- Produced closing statements and informed borrowers of principal, interest and closing cost information
- Advised customers throughout application and closing processes.
Mortgage Concierge
Northwest Bank
03.2008 - 10.2010
- Proposed and designed marketing materials to obtain new business referrals
- Organized the annual realtor appreciation event
- Prepared mortgage loan files, reviewed applications and identified missing data
- Advised customers throughout application and closing processes.
Education
Des Moines Area Community College
Ankeny, IASkills
- Critical Thinking
- Conflict Resolution
- Flexibility
- Detail Oriented
- Team Collaboration
- Adaptability
- Verbal and Written Communication
- Problem-Solving
- Creative
- Attention to detail
Timeline
Quality Assurance Champion
SourceTek / Innovation Refunds
12.2022 - 09.2023
Mortgage Loan Processor
Wells Fargo
03.2010 - 08.2022
Mortgage Concierge
Northwest Bank
03.2008 - 10.2010
Des Moines Area Community College
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