Michelet Pierre-Louis jr
Joliet
Summary
Professional with proven background in management, hospitality, logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Overview
14
14
years of professional experience
Work History
Dispatcher
GENCO
12.2023 - Current
- Coordinated daily dispatch operations to ensure timely deliveries and optimal route planning.
- Monitored driver performance and compliance with safety regulations to maintain operational standards.
- Implemented process improvements that enhanced communication between dispatchers and drivers.
- Trained junior dispatch staff on software systems and best practices for efficient workflow management.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports to track deliveries and maintain proper records and documentation.
Delivery Associate
GENCO
09.2022 - Current
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Assisting with loading and unloading items from vehicles.
- Providing excellent customer service, answering questions, and handling complaints from clients.
- Adhering to assigned routes and following time schedules.
- Abiding by all transportation laws and maintaining a safe driving record.
- Preparing reports and other documents relating to deliveries.
- Collaborated with warehouse staff to streamline loading and unloading processes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Trained new associates on delivery protocols and safety procedures.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
Bartender and Server
Old Town Pour House
03.2022 - 08.2022
- Professional and enthusiastic Food Server with years of experience serving food in busy restaurants
- Adept at delivering first class service to all dining patrons, adding to the positive reputation of dining establishments
- A high-energy individual, with the ability to multitask and work well under pressure
- Extremely customer-focused and dedicated to maintaining restaurant and food industry standards.
Front of House Manager
Famous Dave’s
02.2020 - 01.2022
- Expertise in managing front of house business, which included but was not limited to, hosts, carry-out, and servers
- Included finding proper candidates who would prioritize service standards and friendliness to increase customer return
- Created a work environment which focused on teamwork, the needs of each guest, and correction on daily/weekly areas in which our staff could do better
- Managed scheduling and staffing levels to meet business demands, ensuring optimal coverage during peak hours.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations
- Oversaw daily front of house operations, ensuring exceptional guest experiences and service quality.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Bartender and Server
Famous Dave’s
08.2018 - 02.2020
- Maintain a positive and welcoming relationship with all guests.
- Have vast amount of menu and drink knowledge as well as any new/upcoming menu changes for guests that may ask.
- Keep the bar area clean and sanitary, and arrange bottles and glasses attractively
- Coordinate daily supply inventory and restock bar supplies, and work with barbacks to replenish inventory
- Comply with all food and beverage regulations, and adhere to proper alcohol handling, sanitation, and safety procedures.
- Proper cash & credit card handling.
Bartender and Server
IPIC Theaters
03.2012 - 07.2018
- Responsible for maintaining a clean and organized work environment that contributed to the success of the overall business and sales, including gift cards which initiated a return to the business
- Prioritized the needs of customers and delivered drinks (both alcohol and non-alcoholic) as quickly as possible
- Ensured all guests felt welcome and were given responsive, professional, and gracious service always.
Bartender and Server
IPIC Theaters
03.2012 - 07.2018
- Responsible for maintaining a clean and organized work environment that contributed to the success of the overall business and sales, including gift cards which initiated a return to the business
- Prioritized the needs of customers and delivered drinks (both alcohol and non-alcoholic) as quickly as possible
- Ensured all guests felt welcome and were given responsive, professional, and gracious service always.
Education
No Degree - Pre-Physical Therapy
Northern Illinois University
DeKalb, IL12.2017
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05-2011
Skills
- Customer service
- Restaurant experience
- Multitasking and organization
- Communication skills
- Microsoft word
- Computer literacy
- Leadership
- Data entry
- Decision-making
- Dispatch coordination
- Schedule management
- Route planning
Timeline
Dispatcher
GENCO
12.2023 - Current
Delivery Associate
GENCO
09.2022 - Current
Bartender and Server
Old Town Pour House
03.2022 - 08.2022
Front of House Manager
Famous Dave’s
02.2020 - 01.2022
Bartender and Server
Famous Dave’s
08.2018 - 02.2020
Bartender and Server
IPIC Theaters
03.2012 - 07.2018
Bartender and Server
IPIC Theaters
03.2012 - 07.2018
No Degree - Pre-Physical Therapy
Northern Illinois University
High School Diploma -
Bolingbrook High School
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