Michelle Abert
ROCHESTER,NY
Summary
Dynamic Assistant Manager at Tom Wahls with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and money handling, I successfully supervised daily operations, improved complaint resolution, and maintained accurate inventory records, contributing to a seamless customer experience and a well-organized store environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tom Wahls Greece
Rochester, NY
04.2016 - Current
- Assisted in coordinating daily operations and team schedules.
- Supported management in implementing new procedures for efficiency.
- Maintained accurate records of inventory and supplies.
- Communicated effectively with team members to ensure smooth workflow.
- Learned company policies and procedures to provide informed assistance.
- Contributed to problem-solving discussions to enhance operational processes.
- Adapted quickly to changing priorities and tasks as needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Task delegation
Certification
NYS Serve Safe Certification
Timeline
Assistant Manager
Tom Wahls Greece
04.2016 - Current