MICHELLE ABREU
Nutley
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Head Teacher
The Apple Tree Child Development Center Preschool
Wyckoff
01.2023 - Current
- Lead daily educational activities, fostering cognitive and social development
- Implement a structured curriculum, resulting in noticeable developmental progress
- Collaborate with parents to tailor learning plans, enhancing individual child growth
- Address behavioral issues promptly, ensuring a safe and nurturing environment
- Utilize developmental assessments to track and report measurable child progress
- Enhanced learning outcomes by implementing innovative teaching strategies
- Streamline communication process with parents, enhancing feedback quality and frequency
Specimen Collector
Ridgewood Diagnostic Laboratory
Elmwood Park
01.2021 - 01.2022
- Company Overview: Ridgewood Diagnostic Laboratory
- Registered patient details and collected nasopharyngeal specimens, ensuring zero errors in records
- Enhanced specimen collection process, improving patient throughput and accuracy
- Provided clear instructions to patients, boosting comfort and compliance
- Streamlined data entry for patient records, enhancing accuracy and efficiency
- Confirmed presence of all individuals, enhancing accountability and reliability
- Delivered exceptional customer service, boosting satisfaction and trust
- Ridgewood Diagnostic Laboratory
Patient Account Representative
Specialized Therapy Associates
Hackensack
07.2020 - 12.2020
- Responsible for maintaining up-to-date and accurate patient accounts
- Confidently request and review insurance claims and denials while organizing and sorting out disputed claim requests
- Create monthly reports on patients' account balances, proving your proficiency and accuracy in your work
- Generated detailed reports outlining billing, flagged items, and other important data.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
Mobile Expert- Lead
T-mobile
Clifton
01.2018 - 12.2020
- Recommend products that meet the specific needs of customers to increase sales
- Build and maintain professional and courteous relationships with customers
- Investigate and resolve customer complaints in a satisfactory manner
- Responsible for opening and closing procedures of the store
- Keep inventory safe during store hours
- Maintained records related to sales for store management.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
New Hampshire, OH12-2024
Bachelor of Arts - Liberal Arts
Fairleigh Dickinson University
Teaneck, NJ05.2020
Skills
- Customer Service
- Conflict Resolution
- Marketing
- Microsoft Software
- Google Software
- Data Entry
- Information Management
- Parent Communication
- Bilingual Spanish
- Time management
- Team collaboration
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Office administration
- Scheduling appointments
- Mail distribution
- File management
- Basic accounting
- Phone etiquette
References
References available upon request.
Timeline
Head Teacher
The Apple Tree Child Development Center Preschool
01.2023 - Current
Specimen Collector
Ridgewood Diagnostic Laboratory
01.2021 - 01.2022
Patient Account Representative
Specialized Therapy Associates
07.2020 - 12.2020
Mobile Expert- Lead
T-mobile
01.2018 - 12.2020
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Arts - Liberal Arts
Fairleigh Dickinson University