Michelle Acosta
The River Peach Bar and Grill
Biloxi,MS
1
Language
12
years of professional experience
Dynamic professional with a strong background in food and beverage management. Skilled in decision-making and optimizing operations, ensuring adherence to safety procedures and regulatory compliance, while consistently delivering exceptional customer experiences.
Work History
Manager
5 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented scheduling procedures to optimize staff coverage during peak hours.
- Coordinated inventory management processes for timely stock replenishment and waste reduction.
- Monitored dining area cleanliness and organization to promote a welcoming atmosphere for guests.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Associate
5 Months- Supported customer inquiries by providing product information and recommendations.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Assisted in managing inventory levels and product organization.
- Processed transactions accurately using point-of-sale systems for seamless checkout experience.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Bartender
1 Year 10 Months- Provided exceptional customer service, fostering a welcoming and engaging atmosphere.
- Crafted innovative cocktail recipes to enhance customer experience and satisfaction.
- Trained new bartenders on techniques, drink preparation, and customer engagement strategies.
- Managed bar inventory, ensuring proper stock levels and minimizing waste.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Assistant Manager
4 Years 5 Months- Trained and mentored staff, enhancing team performance and customer service quality.
- Managed daily operations to ensure efficient inventory management and product availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
7 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and restocking procedures.
- Processed cash and credit transactions efficiently, ensuring accurate register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Coor Processor
1 Year 11 Months- Coordinated communication between clients and adjusters to streamline claim processing workflows.
- Processed incoming claims efficiently to ensure timely resolution and customer satisfaction.
- Reviewed documentation for accuracy, ensuring compliance with industry standards and regulations.
- Supported team members in their tasks, contributing to overall team success.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Food and Beverage Supervisor
1 Year 1 Month- Supervised food and beverage service operations, ensuring adherence to quality standards.
- Collaborated with kitchen and bar teams to coordinate timely service delivery during peak hours.
- Trained and mentored staff on service protocols and customer engagement techniques.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Monitored compliance with health and safety regulations in all food handling processes.
Food and Beverage Supervisor
2 Years 4 Months- Developed and maintained positive guest relationships, enhancing overall dining experiences.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Education
High School Diploma
Skills
Inventory management
Shift scheduling
Safety procedures
Regulatory compliance
Team leadership
Decision-making
Time management
Customer service
Customer engagement
Languages
French
Native or Bilingual
Timeline
Manager
The River Peach Bar and Grill
03.2026 - CurrentRead More
Associate
Vintage Wine and Liquor
10.2025 - 03.2026Read More
Bartender
Downtown Bistro
12.2023 - 10.2025Read More
Assistant Manager
Prince Wine and Liquor
09.2020 - 02.2025Read More
Sales Associate
Keesler Shoppette
03.2020 - 10.2020Read More
Coor Processor
Pilot Catastrophe
04.2018 - 03.2020Read More
Food and Beverage Supervisor
Aliante Casino + Hotel + Spa
03.2017 - 04.2018Read More
Food and Beverage Supervisor
Sam's Town Casino
10.2014 - 02.2017Read More
West Jefferson High School
High School Diploma
Read More