Michelle Adams
Fallon
Summary
Adaptable, results-driven professional with extensive experience in customer service. Expertise in inventory management and team collaboration, demonstrating proven conflict resolution and time management skills. Achievements include enhanced operational efficiency and superior customer satisfaction. Strong track record of process improvement and fostering positive customer relationships.
Overview
15
15
years of professional experience
Work History
Cashier/Gas Station Attendant
Fox Peak
Fallon
07.2022 - 07.2024
- Processed customer transactions accurately and efficiently in fast-paced retail environment.
- Assisted customers with product inquiries, delivering personalized recommendations to enhance satisfaction.
- Handled cash, credit, and refund transactions while ensuring adherence to policies.
- Collaborated with team members to streamline inventory management and ensure timely restocking of shelves.
- Monitored pricing accuracy and ensured proper labeling of merchandise, contributing to successful sales events.
Assistant Manager of Operations
Merry Maids
Gardnerville
11.2014 - 03.2021
- Coordinated schedules for cleaning teams and client appointments to maximize efficiency.
- Oversaw inventory management of cleaning supplies and equipment to ensure availability.
- Trained new staff on company policies and operational procedures to uphold standards.
- Implemented quality control measures to consistently meet service expectations.
- Developed and maintained client relationships, enhancing service satisfaction.
- Assisted in managing daily operations for residential cleaning services.
- Resolved customer inquiries and issues promptly and professionally to maintain trust.
- Coached employees to collaboratively achieve daily functions and service objectives.
Assistant Manager Non-foods
Scolaris Food And Drug
Yerington
11.2009 - 07.2013
- Oversaw daily operations, enhancing customer satisfaction and streamlining processes.
- Addressed customer service inquiries and complaints promptly, boosting customer satisfaction.
- Addressed customer service inquiries and complaints promptly, improving overall experience.
- Managed inventory, ensuring product availability and reducing stock discrepancies.
Education
Associate of Arts - Criminal Justice
Western Nevada College
Carson City, NV06-2025
Skills
- Cash handling
- Inventory management
- Customer service
- Customer engagement
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
- Reliability and punctuality
Timeline
Cashier/Gas Station Attendant
Fox Peak
07.2022 - 07.2024
Assistant Manager of Operations
Merry Maids
11.2014 - 03.2021
Assistant Manager Non-foods
Scolaris Food And Drug
11.2009 - 07.2013
Associate of Arts - Criminal Justice
Western Nevada College