Michelle Addie
Medina,OH
Summary
Dynamic Medical Assistant with extensive experience at Prestige Foot & Ankle Center, skilled in patient care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient appointment management. Proficient in phlebotomy and EMR systems, ensuring compliance with HIPAA regulations while fostering a patient-focused environment.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Prestige Foot & Ankle Center
Medina, OH
12.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Increased efficiency in office by implementing digital filing system for patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Sterile Processing Technician
Cleveland Clinic
Akron, OH
03.2023 - 01.2024
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Verified and maintained proper documents and records for sterilization.
- Inspected sterile package integrity prior to distribution.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Recorded biologicals and test results.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
- Picked instruments and supplies for surgeries.
- Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
- Increased compliance with infection control standards through regular inspection and maintenance of sterilizers.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
- Optimized inventory management by conducting routine audits, identifying discrepancies, and resolving issues promptly.
- Ordered and restocked supplies for decontamination and surgical areas.
- Established constructive relationships with vendors, facilitating timely delivery of supplies necessary for daily operations.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
- Enhanced patient outcomes by ensuring the consistent provision of high-quality, sterile medical equipment and supplies during surgical procedures.
- Identified parameters and sterilization method required for each item to be sterilized.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
- Cultivated a culture of continuous improvement, actively seeking ways to enhance efficiency within the department.
- Supported surgical teams by responding promptly to last-minute requests and changes, ensuring no delays in surgical procedures.
- Maintained strict adherence to aseptic technique in decontamination process, significantly reducing risk of hospital-acquired infections.
- Collaborated with surgical departments to tailor instrument sets for specific procedures, enhancing surgical efficiency.
- Fostered culture of continuous improvement by suggesting and implementing changes to sterilization processes that increased efficiency.
- Implemented system for tracking maintenance and repair of surgical instruments, reducing instances of equipment failure.
- Enhanced departmental performance by actively participating in quality assurance and improvement meetings.
- Streamlined inventory management, ensuring availability of necessary surgical instruments for variety of procedures.
- Increased operating room efficiency with organized preparation and timely delivery of sterile supplies.
- Enhanced team knowledge and compliance with best practices in sterilization through regular training sessions and updates.
- Conducted regular inspections of sterilization equipment, ensuring optimal performance and minimal downtime.
- Ensured compliance with industry sterilization standards by meticulously cleaning, disinfecting, and sterilizing surgical instruments and equipment.
- Contributed to significant reductions in cross-contamination incidents through meticulous execution of decontamination protocols.
- Improved surgical outcomes by providing sterile, high-quality instruments, directly impacting patient safety and care.
- Assisted in development of departmental policies and procedures, ensuring alignment with latest industry standards and practices.
- Facilitated positive working environment by mentoring new technicians, fostering team-oriented atmosphere.
- Reduced waste and optimized resource use by accurately assessing and preparing exact quantity of required surgical instruments.
- Maintained detailed records of sterilization cycles, contributing to hospital's compliance with regulatory standards.
- Advanced patient safety with rigorous adherence to infection control policies and procedures.
- Optimized workflow within sterile processing department, allowing for quicker turnaround times and increased productivity.
- Played key role in department achieving high marks during external accreditation audits by maintaining exemplary sterilization practices.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Liaised between medical staff and medical equipment vendors.
- Developed and maintained medical equipment databases.
- Provided support to medical staff in resolving medical equipment problems.
- Created and implemented medical equipment training programs.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Assisted with development and coordination of medical equipment inventories.
- Evaluated medical equipment and recommended upgrades when necessary.
Education
High School Diploma - Biology
PennFoster
Medina, OH04.2021
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Vital signs monitoring
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Phlebotomy
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Insurance authorizations
Certification
Sterile Processing Certification
CPR Certification
Timeline
Medical Assistant
Prestige Foot & Ankle Center
12.2024 - Current
Sterile Processing Technician
Cleveland Clinic
03.2023 - 01.2024
High School Diploma - Biology
PennFoster