Michelle Alfaro
Miami,FL
Summary
Organized and detail-oriented operations professional with leadership and administrative experience in fast-paced environments. Proven ability to manage schedules, coordinate communication, support teams, and maintain efficient daily operations. Recognized for strong problem-solving skills, professionalism, and ability to handle multiple priorities while delivering excellent client service.
Overview
2026
2026
years of professional experience
Work History
Assistant General Manager
Chipotle Mexican Grill
Hialeah, Florida
06.2021 - Current
- Oversee daily operations, staff scheduling, and workflow coordination in a high-volume environment
- Train and supervise employees to improve performance and productivity
- Manage inventory, ordering, and cost controls to support profitability goals
- Resolve customer concerns professionally and efficiently
- Support hiring, onboarding, and staff development initiatives
Shift Lead Manager
Marco's Pizza
Miami, Florida
06.2019 - 09.2021
- Trained and coached staff, enhancing overall team efficiency and performance
- Supervised team operations, ensuring adherence to service quality standards
- Managed customer concerns and supported daily business operations
- Managed financial transactions, maintaining accurate cash records to support operational integrity
Front Desk Receptionist
Mons Constructions
Miami, Florida
2023 - 2024
- Managed front desk operations and maintained professional office environment
- Answered high-volume calls and directed inquiries to appropriate departments
- Scheduled meetings and followed up with clients and homeowners
- Maintained organized records and handled data entry tasks
- Processed payments and maintained accurate documentation
Education
High School Diploma -
Barbara Goleman Senior High
Miami, FL06.2021
Skills
Operations: Inventory Management, Process Improvement, Budget Monitoring
Administrative: Scheduling, Data Entry, Calendar Coordination, Payroll Support, Recordkeeping
Technical: Logistics Systems, POS Systems, Microsoft Office, Phone Systems
Communication: Client Relations, Team Leadership, Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant General Manager
Chipotle Mexican Grill
06.2021 - Current
Shift Lead Manager
Marco's Pizza
06.2019 - 09.2021
Front Desk Receptionist
Mons Constructions
2023 - 2024
High School Diploma -
Barbara Goleman Senior High