Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Alvarez

Phoenix,AZ

Summary

Dedicated mental health case manager with 15+ years’ experience in crisis intervention, assessments, and connecting clients to essential resources. Known for managing high-stress situations, building trust, and improving client outcomes through collaborative care.

Overview

20
20
years of professional experience

Work History

Intake Specialist / Case Manager

Denova Collaborative Health
01.2015 - Current
  • Develop care plans using DSM-V criteria and community resources.
  • Collaborate with providers and families to ensure continuity of care.
  • Provide crisis intervention, reducing ER admissions.
  • Conduct initial and yearly behavioral health assessments


Crisis Interventionist

ConnectionsAZ – Urgent Psychiatric Care
01.2009 - 01.2014
  • Performed triage assessments in psychiatric crises.
  • De-escalated 20+ emergencies monthly in a high-pressure setting.
  • Coordinated discharge planning with families, hospitals, and providers.

Case Manager / Rehabilitation Specialist

Magellan Health Services
01.2006 - 01.2009
  • Supported assessments and individualized service planning.
  • Coordinated rehabilitation and vocational services.
  • Tracked progress to support long-term client stability.

Education

B.A. - Psychology

Arizona State University

Skills

  • Case Management
  • Crisis Intervention
  • DSM-V Assessments
  • Substance Use & Mental Health Services
  • Community Resources
  • Collaboration
  • EHR Documentation
  • Communication

Timeline

Intake Specialist / Case Manager

Denova Collaborative Health
01.2015 - Current

Crisis Interventionist

ConnectionsAZ – Urgent Psychiatric Care
01.2009 - 01.2014

Case Manager / Rehabilitation Specialist

Magellan Health Services
01.2006 - 01.2009

B.A. - Psychology

Arizona State University

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