Samuel Machado
Tampa
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Intake Specialist / Case Manager
Cabanas Law Firm
Pembroke Pines
03.2023 - 05.2026
- Converting qualified leads into retained clients while delivering an exceptional client experience throughout the intake and onboarding process.
- Drive retention performance, improve conversion metrics, and ensure prospective clients receive timely follow-up and support
Office Manager
Gallardo Law Firm
Hialeah
07.2021 - 08.2022
- Oversee daily Operations
- Maintain record on CRM Platform
- Follow up with all clients to ensure service
- Manage 2-3 reps/ Ensure metrics are met
Education
Leto High School
Tampa, FLSkills
- Client Intake & Case Evaluation
- Client Communication Relationship Management
- Initial Client Consultations
- Retainer Agreement Preparation Processing
- Coordinated client intake processes to ensure accurate information collection
- Managed scheduling of initial consultations with potential clients
- Conducted preliminary assessments to determine case eligibility and needs
- Documentation & Records Management
- Persuasive
- Compassionate
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Intake Specialist / Case Manager
Cabanas Law Firm
03.2023 - 05.2026
Office Manager
Gallardo Law Firm
07.2021 - 08.2022
Leto High School