Michelle Alvillar
Phoenix,AZ
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Production Worker
Goodwill
Phoenix, Arizona
06.2026 - 08.2026
- Operated machinery to assemble products efficiently and safely.
- Sorted and organized donated items for processing and distribution.
- Maintained cleanliness of work areas to ensure a safe environment.
- Followed safety guidelines to minimize workplace accidents and injuries.
- Identified defective parts or components and removed them from production line.
Cashier hostess
Lins Grand Buffet
Phoenix, Arizona
04.2026 - 06.2026
- Processed customer transactions efficiently and accurately at a busy buffet restaurant.
- Managed cash register operations while maintaining attention to detail in cash handling.
- Assisted customers with menu inquiries and provided excellent customer service throughout shifts.
- Collaborated with kitchen staff to ensure timely service during peak dining hours.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
NewRez
Tempe, Arizona
10.2025 - 03.2026
- Assisted customers with inquiries regarding mortgage products and services.
- Resolved customer complaints efficiently to ensure satisfaction.
- Processed loan applications using company software and documentation tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Member Service Representative
Global Credit Union
Glendale, AZ
07.2022 - 08.2025
- Offered strong customer service skills, keeping customers satisfied
- Call center environment
- Answered 60-100 calls a day
- Completed money transfers
- Made credit card/loan payments
- Walk through of how to reset online banking access
- Handled dispute/ fraud cases
- Answered general questions
Cashier/Customer Service
Kohl's
Avondale, AZ
06.2022 - 07.2022
- Maintained a clean and safe work environment
- Cashier duties
- Customer Service
- Handled item returns
- Amazon returns
Parts Clerk
Penske Body Shop
Phoenix, AZ
11.2021 - 05.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Received paperwork for body work on diesel trucks, cabs and vans
- Sent and received emails
- Filed paperwork
- Answered office calls
Desk Representative
New Deal Pre-Owned Autos
Glendale, AZ
02.2021 - 09.2021
- Offered strong customer service skills, keeping customers satisfied
- Printed up paperwork for car deals
- Had customers read and sign everything
- Took payments
- Cash, debit and credit
Customer Service Rep
Lowe's Home Improvement
Phoenix, AZ
03.2016 - 02.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Cashier duties, handled transactions, cash, debit, credit and checks
- Handled Returns and online orders
Education
GED -
Estrella community college
Avondale, AZSkills
- Customer service
- Computer literacy
- Communication skills
- Microsoft word
- English
Timeline
Production Worker
Goodwill
06.2026 - 08.2026
Cashier hostess
Lins Grand Buffet
04.2026 - 06.2026
Customer Service Representative
NewRez
10.2025 - 03.2026
Member Service Representative
Global Credit Union
07.2022 - 08.2025
Cashier/Customer Service
Kohl's
06.2022 - 07.2022
Parts Clerk
Penske Body Shop
11.2021 - 05.2022
Desk Representative
New Deal Pre-Owned Autos
02.2021 - 09.2021
Customer Service Rep
Lowe's Home Improvement
03.2016 - 02.2021
GED -
Estrella community college