Michelle Amparo
orlando,FLORIDA
Summary
Motivated and detail-oriented bilingual high school graduate with strong communication skills, seeking a customer service role. Fluent in both English and Spanish, with a demonstrated ability to provide exceptional service, resolve customer concerns, and contribute to positive customer experiences. Skilled in conflict resolution, multitasking, and team collaboration, with a commitment to delivering high-quality service in a fast-paced environment. Ready to contribute to a dynamic team and continue learning in a professional setting.
Overview
1
1
year of professional experience
Work History
Customer Service
Chick fil A
Kissimmee, FL
07.2023 - 02.2024
- Delivered exceptional customer service, addressing customer inquiries, concerns, and requests in both English and Spanish.
- Managed point of sale (POS) transactions efficiently while ensuring accurate cash handling and processing of orders.
- Resolved customer complaints in a professional manner, ensuring satisfaction and fostering repeat business.
- Contributed to maintaining a clean, organized, and welcoming environment for customers and staff.
- Worked collaboratively with team members to ensure smooth store operations and meet customer needs.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2024
Skills
- Bilingual: Fluent in English and Spanish
- Strong interpersonal and communication skills
- Conflict resolution and problem-solving expertise
- Time management and multitasking proficiency
- Positive attitude with a focus on customer satisfaction
- Team collaboration and adaptability
- Quick learner with the ability to adapt to new situations
- Skilled in point of sale (POS) systems and inventory management
- Customer service experience in both English and Spanish
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Customer Service
Chick fil A
07.2023 - 02.2024
High School Diploma -
Freedom High School
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