Michelle Anderson
Elkhart,IN
Summary
Driven professional with a proven track record in office management and customer service, notably at InTech Trailers. Excelled in schedule coordination and document management, enhancing client retention and team performance. Skilled in mentoring staff and streamlining office operations, demonstrating exceptional organizational and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Office Coordinator
InTech Trailers
Nappanee, IN
04.2022 - 07.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Shift Manager
Save A Lot
Elkhart, IN
05.2021 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Elkhart Memorial High School
Elkhart, IN06.1998
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
Timeline
Office Coordinator
InTech Trailers
04.2022 - 07.2024
Shift Manager
Save A Lot
05.2021 - 04.2022
Elkhart Memorial High School