Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Anderson

Woodland,CA

Summary

I am a full-time pharmacy technician at a retail setting with comprehensive expertise in medication management and patient interaction for almost 10 years. I am also a part-time college student taking online courses to earn my degree in Business Administration. I am interested in changing careers to work in a different field that promotes professional competence as well as the opportunity to learn new skills and thrive.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart Neighborhood Market
10.2015 - Current
  • Obtaining prescriptions and gathering up-to-date patient information
  • Typing the labels and filling medications accurately in a timely manner
  • Submitting insurance claims and resolving billing issues
  • Answering phone calls for refill requests and answering questions while providing friendly customer service
  • Ordering drugs, checking expiration dates, cleaning shelves and maintaining pharmacy inventory along with the over-the-counter products on the sales floor
  • Advertising and encouraging patients to get their vaccinations, along with providing more information about the services that we provide

Merchandise Supervisor

Walmart Neighborhood Market
12.2014 - 10.2015
  • Creating and displaying features at end caps to advertise popular products on sale for the season
  • Counting products and completing inventory reports
  • Ordering and checking for backroom overstock products to work onto the sales floor so items will be available to customers
  • Ensuring price changes and other label information is accurate
  • Delegating tasks and following up with associates to complete deadlines on time
  • Collaborated with team to create impactful in-store signage, increasing brand visibility and driving sales growth.

Customer Service Manager

Walmart Neighborhood Market
10.2013 - 12.2014
  • Completed all point of sale opening and closing procedures, including auditing the cash registers throughout the day
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Identified potential shoplifters and alerted asset protection team
  • Operated a cash register for cash, check, and credit card transactions with 100% accuracy
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing errors and lags.

Pharmacy Technician

United States Air Force
02.2012 - 07.2013
  • Maintained proper storage and security conditions for drugs
  • Filed away hard copy prescriptions that have been filled to its appropriate location
  • Supplied and monitored machines that dispensed and labeled medicine into vials
  • Inspected crash carts daily throughout the clinic to ensure all carts have medicine and equipment available before needed
  • Organized bags of prescriptions that are ready to be check out and assisted patients picking up their medications

Education

Associate of Applied Science - Business Administration

Sacramento City College
Sacramento, CA
01-2027

High School Diploma -

Pioneer High School
Woodland, CA
06.2010

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Team collaboration
  • Pharmaceutical calculations
  • Patient confidentiality
  • Inventory management
  • Time management
  • Record keeping

Certification

  • Pharmacy Technician Certification Board - Certified Pharmacy Technician - 03/2015
  • California State Board of Pharmacy - Licensed Pharmacy Technician - 07/2015

Timeline

Certified Pharmacy Technician

Walmart Neighborhood Market
10.2015 - Current

Merchandise Supervisor

Walmart Neighborhood Market
12.2014 - 10.2015

Customer Service Manager

Walmart Neighborhood Market
10.2013 - 12.2014

Pharmacy Technician

United States Air Force
02.2012 - 07.2013

Associate of Applied Science - Business Administration

Sacramento City College

High School Diploma -

Pioneer High School

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