Michelle Anderson
St. George
Summary
Dynamic Customer Success Manager with a proven track record at Carben Tec, excelling in account management and issue resolution. Adept at building strong customer relationships and enhancing satisfaction, I leverage my analytical skills to drive efficiency and foster loyalty. A proactive self-starter, I thrive in fast-paced environments while maintaining professionalism under pressure.
Overview
17
17
years of professional experience
Work History
Customer Success Manager
Carben Tec
St. George
07.2022 - 01.2026
- Managed customer onboarding processes for new clients to ensure smooth transitions.
- Facilitated regular check-ins with clients to address concerns and gather feedback.
- Established strong relationships with key accounts to enhance customer satisfaction.
- Managed customer inquiries and complaints in a professional manner.
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Analyzed operational processes to identify areas for efficiency gains and cost savings.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Performed administrative tasks such as invoicing, record keeping.
Senior Customer Service Representative
Holt Homes
Vancouver
11.2020 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Educated customers about products, pricing and policies to address and resolve issues.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Audited customer account information to identify issues and develop solutions.
- Oversaw and guided team of 12 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Managed processing, scheduling and execution of customer purchase orders.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer account changes with proprietary software.
- Conferred with manufacturing and production teams to assess delivery timeframes and coordinate schedules.
- Delivered expert technical support to customers and resolved broad array of issues.
Stay at Home Mom
N/A
Battle Ground
05.2012 - 11.2020
- Appointment scheduling
- Cleaning, laundry, cooking
- Daily errands
- Schooling
Support Specialist
Clark County Sheriff's Office
Vancouver
02.2009 - 05.2012
- Documented repair processes and helped streamline procedures for future technical support actions.
- Completed daily data entry of stolen vehicles, missing persons, stolen items, warrants, protection orders.
- Maintained records for law enforcement.
- Trained other staff on new systems and policies.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customer with public disclosure reports.
Education
Certificate - Airlines/Hospitality
International Air And Hospitality Academy
Vancouver, WA03.1999
High School Diploma -
Taft High School
Lincoln City, OR06.1998
Skills
- Membership Renewals
- Order Fulfillment
- Account Management
- Data Entry and Maintenance
- Verbal and Written Communication
- Customer Account Management
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Data Entry
- Creative Problem Solving
- Transaction Processing
- Database Maintenance
- Complaint Resolution
- Remote Office Availability
- Establishing and Maintaining Customer Relationships
- Proactive Self-Starter
- Time Management
- Strong Analytical and Problem Solving Skills
- Relationship Building
- Policies and Procedures Adherence
- Document and Records Management
- Teamwork and Collaboration
Timeline
Customer Success Manager
Carben Tec
07.2022 - 01.2026
Senior Customer Service Representative
Holt Homes
11.2020 - 03.2022
Stay at Home Mom
N/A
05.2012 - 11.2020
Support Specialist
Clark County Sheriff's Office
02.2009 - 05.2012
Certificate - Airlines/Hospitality
International Air And Hospitality Academy
High School Diploma -
Taft High School