Michelle Andino
Apopka,FL
Summary
- Dedicated professional with a proven track record at Publix Grocery, excelling in customer satisfaction and organizational skills. Demonstrated adaptability by exceeding service goals and reducing order processing times, showcasing exceptional time management and cash handling abilities. Achieved increased customer loyalty through empathetic resolution of complaints, underscoring dependability and a commitment to excellence. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
- Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Publix Grocery Store
02.2024 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
Dairy Stocker
Publix Grocery Store
02.2024 - Current
- Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
- Enhanced store appearance by maintaining a clean and well-organized dairy section.
- Demonstrated strong attention to detail when checking product packaging for damage or tampering before placing items on shelves.
- Promoted a pleasant shopping atmosphere by keeping aisles free from debris and obstructions for easy customer navigation.
- Expedited stocking processes through proficient use of pallet jacks, hand trucks, and other material handling equipment.
- Kept work areas neat, clean and free from debris.
- Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
Order Builder
Canteen Vending Service, Corporate
03.2022 - Current
- Expedited order fulfillment by utilizing equipment such as pallet jacks and forklifts proficiently.
- Contributed to loss prevention efforts by identifying potential security risks in the warehouse environment and addressing them accordingly.
- Optimized warehouse space utilization by arranging products strategically according to their demand patterns.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reduced processing time for orders through efficient organization and prioritization of tasks.
Education
High School Diploma -
Apopka High School
Apopka, FL03-2022
Skills
- Organizational skills
- Honest and dependable
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Cash handling
- Warehouse safety
- Loading and unloading
- Picking and packing
- Heavy lifting
- Stock organization
- Inventory management
Timeline
Customer Service Cashier
Publix Grocery Store
02.2024 - Current
Dairy Stocker
Publix Grocery Store
02.2024 - Current
Order Builder
Canteen Vending Service, Corporate
03.2022 - Current
High School Diploma -
Apopka High School
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