Michelle Andrade
North Hills,CA
Summary
Accomplished Shift Manager at Yoshinoya, adept in cash management and problem-solving, significantly improved team performance through effective training and mentorship. Demonstrated exceptional customer satisfaction and administrative support skills, excelling in multitasking and prioritizing tasks for optimal efficiency.
Overview
7
7
years of professional experience
Work History
Clerk
Circle A Medical
North Hills, CA
08.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Shift Manager
Yoshinoya
Chatsworth, CA
11.2017 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Options For Youth
Van Nuys, CA05.2009
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Administrative tasks
- Prioritization
- Point of sale operation
- Bookkeeping
- Flexible and Adaptable
- Problem-Solving
- Professional and mature
Timeline
Clerk
Circle A Medical
08.2022 - Current
Shift Manager
Yoshinoya
11.2017 - 07.2021
High School Diploma -
Options For Youth